Manager: Project Development / Progress Payments and Cancellations (MT3) - Property Finance Branch
Listing reference: capbw_003456
Listing status: Online
Apply by: 30 September 2026
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Windhoek
Contract: Permanent
Remuneration: Market related
EE position: No
Introduction
To originate, structure, manage and grow the Development Finance portfolio through proactive business development, sound credit assessment, strategic stakeholder engagement and effective operational oversight.
The incumbent is responsible for sourcing commercial and residential development finance opportunities, assessing the viability of property developments, preparing and presenting development finance applications, and managing approved facilities throughout their lifecycle.
The position furthermore provides leadership and oversight of the Collateral, Progress Payments and Bond Cancellation functions, ensuring compliance with approved lending conditions, regulatory requirements and operational standards while delivering exceptional customer and stakeholder service.
The role serves as the primary liaison between Property Developers, Credit, Attorneys, Conveyancers, Quantity Surveyors, Valuers, Architects, Engineers, Municipal Authorities, Contractors and Executive Management to facilitate successful proj
Job description
KEY PERFORMANCE AREAS (KPAs)
1. DEVELOPMENT FINANCE AND BUSINESS DEVELOPMENT
1.1 Business Development
• Identify, develop and secure new commercial and residential development finance opportunities.
• Develop and maintain a pipeline of development finance transactions.
• Build long-term strategic relationships with property developers and industry stakeholders.
• Drive sustainable growth and profitability of the Development Finance portfolio.
• Represent the Bank at stakeholder engagements, networking events and industry forums.
1.2 Development Finance Structuring
• Conduct assessments of proposed development projects.
• Analyze project feasibility, financial viability and associated risks.
• Structure development finance solutions aligned to customer and Bank requirements.
• Negotiate financing structures with developers and stakeholders.
• Ensure facilities are aligned with approved credit and risk parameters.
• Conduct assessments of proposed development projects.
• Analyze project feasibility, financial viability and associated risks.
• Structure development finance solutions aligned to customer and Bank requirements.
• Negotiate financing structures with developers and stakeholders.
• Ensure facilities are aligned with approved credit and risk parameters.
1.3 Credit Application Management
• Review and prepare development finance applications.
• Ensure all required information and supporting documentation are obtained.
• Prepare detailed submissions and recommendations for Credit Committees.
• Present applications to relevant approval authorities.
• Facilitate implementation of approved conditions.
1.4 Portfolio Management
• Monitor approved development finance facilities.
• Monitor project progress, facility utilization and repayment performance.
• Identify emerging risks and implement corrective actions.
• Ensure portfolio quality and profitability are maintained.
2. STAKEHOLDER RELATIONSHIP MANAGEMENT
2.1 Developer Relationship Management
• Act as relationship manager for key property developers.
• Conduct regular portfolio and project review meetings.
• Maintain strong working relationships to facilitate future business opportunities.
• Provide professional advisory support regarding development finance matters.
2.2 Professional Team Management
Maintain productive relationships with:
• Quantity Surveyors
• Architects
• Consulting Engineers
• Project Managers
• Town Planners
• Contractors
• Valuers
Ensure collaboration between all project participants to facilitate project execution and funding requirements.
2.3 Legal and Regulatory Stakeholder Management
Maintain effective working relationships with:
• Attorneys
• Conveyancers
• Municipalities
• Local Authorities
• Regulatory Bodies
Maintain effective working relationships with:
• Attorneys
• Conveyancers
• Municipalities
• Local Authorities
• Regulatory Bodies
Ensure timeous resolution of legal, registration, approval and compliance matters affecting developments.
2.4 Internal Stakeholder Management
Liaise and collaborate with:
• Credit Risk
• Credit Administration
• Collateral Compliance Department
• Compliance
• Legal Services
• Branch Network
• Treasury
• Executive Management
Ensure alignment between business requirements, risk standards and operational processes.
Liaise and collaborate with:
• Credit Risk
• Credit Administration
• Collateral Compliance Department
• Compliance
• Legal Services
• Branch Network
• Treasury
• Executive Management
Ensure alignment between business requirements, risk standards and operational processes.
3. COLLATERAL AND SECURITIES MANAGEMENT
3.1 Collateral Administration
• Oversee and manage collateral requirements for all development finance facilities.
• Ensure security documentation is obtained and executed correctly.
• Monitor compliance with approved collateral conditions.
• Ensure outstanding collateral matters are resolved timeously.
3.2 Securities Management
• Manage and monitor all securities and guarantees.
• Ensure security perfection requirements are fulfilled.
• Liaise with relevant departments regarding collateral exceptions.
• Ensure security records are maintained accurately.
3.3 Compliance
• Ensure compliance with Bank policies and procedures.
• Ensure adherence to FICA, KYC and regulatory requirements.
• Ensure compliance with audit and governance standards.
4. MANAGEMENT OF PROGRESS PAYMENTS
4.1 Progress Payment Control
• Oversee the administration and control of progress payments.
• Ensure all conditions precedent to payment have been complied with.
• Verify progress inspections and support documentation.
• Monitor project drawdowns against approved budgets.
4.2 Project Funding Oversight
• Monitor utilization of development facilities.
• Ensure funding requests are aligned to actual project progress.
• Identify and escalate funding risks.
• Ensure appropriate control over undisbursed facilities.
4.3 Service Delivery
• Ensure progress payment turnaround times meet service standards.
• Facilitate efficient communication between all stakeholders.
• Resolve delays impacting payment processes.
5. MANAGEMENT OF BOND CANCELLATIONS
5.1 Bond Cancellation Administration
• Manage and oversee the Bond Cancellation function.
• Monitor service standards and turnaround times.
• Ensure cancellation processes comply with Bank requirements.
• Monitor settlement quotations and guarantees.
5.2 Stakeholder Engagement
• Liaise with attorneys, conveyancers and clients regarding cancellation processes.
• Resolve cancellation-related queries and escalations.
• Ensure excellent client service throughout the process.
5.3 Cost Recovery
• Ensure recovery of all applicable fees and charges.
• Monitor departmental efficiencies and cost management.
6. CUSTOMER FOCUS
6.1 Customer Service
• Ensure all customers receive professional, efficient and accurate service.
• Promote a customer-centric culture across the department.
• Continuously improve customer experience.
6.2 Complaint Resolution
• Manage and resolve escalated complaints.
• Monitor trends and implement corrective measures.
• Ensure customer concerns are resolved efficiently and professionally.
7. DIGITAL TRANSFORMATION AND INNOVATION
7.1 Digital Enablement
• Support the digitization of Property Finance processes.
• Promote utilization of digital platforms and technologies.
• Improve operational efficiency through automation initiatives.
7.2 Continuous Improvement
• Identify opportunities to improve systems, processes and controls.
• Drive innovation initiatives within the department.
• Improve customer and stakeholder experience through process optimization.
8. PERSONNEL MANAGEMENT
8.1 Application and Utilization of Personnel
• Ensure optimal utilization of departmental resources.
• Allocate responsibilities appropriately.
• Monitor productivity and service delivery standards.
8.2 Personnel Training, Development and Facilitation
• Develop technical and leadership capability within the team.
• Facilitate ongoing learning and development.
• Ensure adequate succession planning.
8.3 Evaluation of Personnel
• Conduct regular performance discussions.
• Monitor achievement of objectives and targets.
• Provide coaching and developmental support.
8.4 Personnel Administration
• Ensure compliance with all personnel administration requirements.
• Promote employee engagement and accountability.
9. GENERAL
9.1 Other Duties
Perform any other reasonable duties and responsibilities assigned by management in support of business objectives.
CORE COMPETENCIES
Leadership Competencies:
• Leadership
• People Leadership
• Coaching and Mentoring
• Team Development
• Innovation and Change Leadership
• Accountability
Business and Commercial Competencies:
• Strategic Thinking
• Commercial Acumen
• Business Development
• Sales Leadership
• Stakeholder Relationship Management
• Customer Centricity and Customer Experience Management
Technical Competencies:
• Property Development Finance Expertise
• Credit Assessment and Analysis
• Financial Analysis
• Risk Management
• Digital Literacy
• Data-Driven Decision Making
Personal Effectiveness Competencies:
• Decision Making
• Problem Solving
• Negotiation and Influencing Skills
• Communication Skills
• Planning and Organizing
• Results Orientation
• Integrity
• Property Development Finance Expertise
• Credit Assessment and Analysis
• Financial Analysis
• Risk Management
• Digital Literacy
• Data-Driven Decision Making
Personal Effectiveness Competencies:
• Decision Making
• Problem Solving
• Negotiation and Influencing Skills
• Communication Skills
• Planning and Organizing
• Results Orientation
• Integrity
KEY PERFORMANCE INDICATORS (KPIs)
Sales and Growth
• Growth in Development Finance Portfolio.
• New Development Finance opportunities originated.
• Development Finance profitability.
• Growth in market share
• Cross-selling and referral generation.
• Portfolio profitability.
Customer Experience:
• Customer satisfaction outcomes.
• Reduction in customer complaints.
• Complaint resolution effectiveness.
• Service turnaround times.
• Stakeholder satisfaction
• Stakeholder engagement effectiveness.
Operational Excellence:
Sales and Growth
• Growth in Development Finance Portfolio.
• New Development Finance opportunities originated.
• Development Finance profitability.
• Growth in market share
• Cross-selling and referral generation.
• Portfolio profitability.
Customer Experience:
• Customer satisfaction outcomes.
• Reduction in customer complaints.
• Complaint resolution effectiveness.
• Service turnaround times.
• Stakeholder satisfaction
• Stakeholder engagement effectiveness.
Operational Excellence:
• Adherence to service-level agreements (SLAs).
• Credit Application turnaround times.
• Quality of credit submissions.
• Collateral perfection ratio.
• Progress Payment turnaround times.
• Bond Cancellation turnaround times.
• Audit and compliance outcomes.
• Quality assurance results.
Digital Banking:
• Digital transformation and process improvement initiatives implemented.
• Reduction in manual processing activities.
Innovation and Continuous Improvement:
• Successful implementation of improvement initiatives.
• Process efficiency gains achieved.
• Customer journey enhancements implemented.
• Contribution to strategic projects.
• Cost savings and productivity improvements realized.
People Leadership:
• Team performance against targets.
• Staff performance, engagement and retention.
• Employee development and succession readiness.
• Completion of performance reviews and coaching plans.
• Achievement of team productivity objectives.
• Credit Application turnaround times.
• Quality of credit submissions.
• Collateral perfection ratio.
• Progress Payment turnaround times.
• Bond Cancellation turnaround times.
• Audit and compliance outcomes.
• Quality assurance results.
Digital Banking:
• Digital transformation and process improvement initiatives implemented.
• Reduction in manual processing activities.
Innovation and Continuous Improvement:
• Successful implementation of improvement initiatives.
• Process efficiency gains achieved.
• Customer journey enhancements implemented.
• Contribution to strategic projects.
• Cost savings and productivity improvements realized.
People Leadership:
• Team performance against targets.
• Staff performance, engagement and retention.
• Employee development and succession readiness.
• Completion of performance reviews and coaching plans.
• Achievement of team productivity objectives.
Minimum requirements
EXPERIENCE / KNOWLEDGE & SKILLS
• Minimum 8-10 years' experience in banking, property finance, development finance, or a related financial services environment.
• Minimum 5 years' management experience.
• Proven experience in commercial and residential development finance.
• Experience in business development, portfolio management, and stakeholder engagement.
• Sound understanding of credit, risk, and lending principles.
• Working knowledge of collateral management, progress payments, and bond cancellation processes.
• Strong financial analysis, report writing, and presentation skills.
• Sound understanding of the property development lifecycle and associated industry stakeholders.
• Knowledge of applicable banking, regulatory, and compliance requirements.
• Proficiency in Microsoft Office applications.
• Minimum 8-10 years' experience in banking, property finance, development finance, or a related financial services environment.
• Minimum 5 years' management experience.
• Proven experience in commercial and residential development finance.
• Experience in business development, portfolio management, and stakeholder engagement.
• Sound understanding of credit, risk, and lending principles.
• Working knowledge of collateral management, progress payments, and bond cancellation processes.
• Strong financial analysis, report writing, and presentation skills.
• Sound understanding of the property development lifecycle and associated industry stakeholders.
• Knowledge of applicable banking, regulatory, and compliance requirements.
• Proficiency in Microsoft Office applications.
QUALIFICATIONS
• Grade 12 (Matric).
• .
• Credit Management or Banking qualification will be advantageous.
• Property Finance or Development Finance qualification will be advantageous.
• Management Development Programme (MDP) or equivalent leadership qualification will be advantageous.
• Valid Driver's Licence.