Manager: Insurance (MT3) - Collateral Compliance Department
Listing reference: capbw_003549
Listing status: Online
Apply by: 9 November 2026
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Windhoek
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
PRIMARY PURPOSE OF THIS POSITION:
The Manager: Collateral Compliance serves as a pivotal operational leader within the Credit Division, responsible for executing and enforcing collateral compliance standards across assigned regions. This role ensures that regional operations are aligned with the strategic direction set by the Senior Manager: Collateral Compliance and Head: Collateral Compliance, contributing to the Bank’s overall credit risk posture and regulatory integrity.
The incumbent acts as the operational anchor for collateral compliance within their region, driving excellence in execution, consistency in standards, and responsiveness to local regulatory and client needs.
Job description
KEY PERFORMANCE AREAS (KPA’S)
2.1 CUSTOMER FOCUS / CLIENT RELATIONSHIP
The Manager: Collateral Compliance plays a critical role in delivering high-quality, client-centric collateral services across designated regions. As a frontline ambassador of the Credit Division, the incumbent ensures that regional operations meet service expectations, regulatory standards, and strategic objectives set by the Senior Manager: Collateral Compliance. This role emphasizes operational responsiveness, relationship stewardship, and continuous improvement in client experience.
Client & Stakeholder Engagement
• Build and maintain strong working relationships with regional stakeholders, including internal business units, legal teams, and external clients.
• Act as the regional escalation point for client queries and operational challenges, ensuring timely and professional resolution.
• Support the Senior Manager in cultivating strategic partnerships by providing regional insights and operational feedback.
• Represent the region in cross-functional forums, contributing to collaborative problem-solving and service innovation.
Service Delivery Excellence
• Ensure all client interactions are handled with precision, urgency, and professionalism, in line with SLA commitments.
• Deliver accurate and timely information on collateral processes, compliance requirements, and service updates.
• Monitor regional service performance metrics and implement corrective actions to uphold premium service standards.
• Champion a culture of responsiveness and accountability across regional teams.
Strategic Relationship Management
• Align regional service delivery with national strategies and compliance frameworks.
• Contribute to the development and execution of client experience enhancement initiatives, tailored to regional needs.
• Provide subject matter input to internal stakeholders on best practices and operational improvements in collateral compliance.
• Provide clear guidance to internal stakeholders and clients on insurance requirements linked to collateral, including required cover, policy conditions, renewals, endorsements and claims-related documentation.
Operational Improvement & Insight
• Analyse regional client feedback and service trends to identify opportunities for process optimization.
• Collaborate with the Senior Manager to implement targeted improvement initiatives that elevate client satisfaction and operational efficiency.
• Maintain awareness of competitive benchmarks and regulatory changes impacting regional service delivery.
The Manager: Collateral Compliance plays a critical role in delivering high-quality, client-centric collateral services across designated regions. As a frontline ambassador of the Credit Division, the incumbent ensures that regional operations meet service expectations, regulatory standards, and strategic objectives set by the Senior Manager: Collateral Compliance. This role emphasizes operational responsiveness, relationship stewardship, and continuous improvement in client experience.
Client & Stakeholder Engagement
• Build and maintain strong working relationships with regional stakeholders, including internal business units, legal teams, and external clients.
• Act as the regional escalation point for client queries and operational challenges, ensuring timely and professional resolution.
• Support the Senior Manager in cultivating strategic partnerships by providing regional insights and operational feedback.
• Represent the region in cross-functional forums, contributing to collaborative problem-solving and service innovation.
Service Delivery Excellence
• Ensure all client interactions are handled with precision, urgency, and professionalism, in line with SLA commitments.
• Deliver accurate and timely information on collateral processes, compliance requirements, and service updates.
• Monitor regional service performance metrics and implement corrective actions to uphold premium service standards.
• Champion a culture of responsiveness and accountability across regional teams.
Strategic Relationship Management
• Align regional service delivery with national strategies and compliance frameworks.
• Contribute to the development and execution of client experience enhancement initiatives, tailored to regional needs.
• Provide subject matter input to internal stakeholders on best practices and operational improvements in collateral compliance.
• Provide clear guidance to internal stakeholders and clients on insurance requirements linked to collateral, including required cover, policy conditions, renewals, endorsements and claims-related documentation.
Operational Improvement & Insight
• Analyse regional client feedback and service trends to identify opportunities for process optimization.
• Collaborate with the Senior Manager to implement targeted improvement initiatives that elevate client satisfaction and operational efficiency.
• Maintain awareness of competitive benchmarks and regulatory changes impacting regional service delivery.
2.2 FINANCIAL ADMINISTRATION AND MANAGEMENT
The Manager: Collateral Compliance is entrusted with the financial stewardship of regional collateral operations, ensuring that all financial activities are executed with discipline, transparency, and alignment to the strategic direction set by the Senior Manager: Collateral Compliance. This role supports the broader financial governance of the Credit Division by managing regional budgets, optimizing resource utilization, and contributing to financial planning and performance monitoring.
The Manager: Collateral Compliance is entrusted with the financial stewardship of regional collateral operations, ensuring that all financial activities are executed with discipline, transparency, and alignment to the strategic direction set by the Senior Manager: Collateral Compliance. This role supports the broader financial governance of the Credit Division by managing regional budgets, optimizing resource utilization, and contributing to financial planning and performance monitoring.
Strategic Financial Execution
• Support the Senior Manager in executing departmental financial strategies at the regional level.
• Manage regional budgets, ensuring adherence to approved expenditure limits and cost-efficiency targets.
• Contribute to revenue optimization efforts by identifying cost-saving opportunities and operational efficiencies.
• Track and report on regional financial KPI’s, including cost-to-serve, productivity metrics, and budget variance.
Operational Financial Controls
• Implement and maintain financial controls across regional operations to ensure compliance with internal policies and regulatory standards.
• Monitor financial transactions and ensure accurate documentation to support audit readiness and financial transparency.
• Enforce procurement and expense protocols to prevent revenue leakage and unauthorized spending.
Forecasting & Business Planning
• Provide input into regional financial forecasts and business plans, aligned with national targets and strategic priorities.
• Participate in feasibility assessments for new regional initiatives, services, or operational enhancements.
• Analyse regional market dynamics and operational data to inform financial planning and risk mitigation strategies.
Business Growth & Development
• Identify regional opportunities for service expansion, efficiency gains, and client growth that support the Bank’s strategic direction.
• Collaborate with cross-functional teams to evaluate the financial viability of proposed initiatives and projects.
• Support innovation and transformation efforts by ensuring optimal allocation of regional resources and budget alignment.
• Support the Senior Manager in executing departmental financial strategies at the regional level.
• Manage regional budgets, ensuring adherence to approved expenditure limits and cost-efficiency targets.
• Contribute to revenue optimization efforts by identifying cost-saving opportunities and operational efficiencies.
• Track and report on regional financial KPI’s, including cost-to-serve, productivity metrics, and budget variance.
Operational Financial Controls
• Implement and maintain financial controls across regional operations to ensure compliance with internal policies and regulatory standards.
• Monitor financial transactions and ensure accurate documentation to support audit readiness and financial transparency.
• Enforce procurement and expense protocols to prevent revenue leakage and unauthorized spending.
Forecasting & Business Planning
• Provide input into regional financial forecasts and business plans, aligned with national targets and strategic priorities.
• Participate in feasibility assessments for new regional initiatives, services, or operational enhancements.
• Analyse regional market dynamics and operational data to inform financial planning and risk mitigation strategies.
Business Growth & Development
• Identify regional opportunities for service expansion, efficiency gains, and client growth that support the Bank’s strategic direction.
• Collaborate with cross-functional teams to evaluate the financial viability of proposed initiatives and projects.
• Support innovation and transformation efforts by ensuring optimal allocation of regional resources and budget alignment.
2.3 SALES STRATEGY & DEVELOPMENT
The Manager: Collateral Compliance plays a key role in translating national sales strategies into regional execution plans, with a focus on collateral-related services and integrated banking solutions. This role supports the Senior Manager in driving business growth, client engagement, and market responsiveness across designated regions. The incumbent is responsible for identifying regional opportunities, fostering cross-functional collaboration, and embedding a proactive sales culture within operational teams.
The Manager: Collateral Compliance plays a key role in translating national sales strategies into regional execution plans, with a focus on collateral-related services and integrated banking solutions. This role supports the Senior Manager in driving business growth, client engagement, and market responsiveness across designated regions. The incumbent is responsible for identifying regional opportunities, fostering cross-functional collaboration, and embedding a proactive sales culture within operational teams.
Strategic Sales Execution
• Implement regional sales strategies aligned with national objectives and collateral service offerings.
• Support client acquisition and retention efforts by delivering tailored solutions and responsive service models.
• Promote cross-selling initiatives across regional business units to maximize revenue and deepen client relationships.
• Contribute to the development of strategic partnerships and alliances that enhance regional service capabilities.
Market Intelligence & Positioning
• Conduct regional market analysis to identify emerging trends, client needs, and competitive positioning.
• Provide feedback to the Senior Manager on regional growth opportunities and service gaps.
• Support product refinement and innovation based on client feedback and operational insights.
• Advocate for regional differentiation through service excellence and client-centric delivery models.
Business Development & Sales Enablement
• Identify and pursue regional business growth opportunities in collaboration with credit, product, and compliance teams.
• Assist in the rollout of new products and services, ensuring regional readiness and compliance alignment.
• Deliver accurate and timely information to clients and internal teams regarding collateral services and banking solutions.
• Facilitate knowledge sharing and sales enablement across regional teams through training and support tools.
Sales Culture & Execution
• Foster a high-performance sales culture within regional teams, emphasizing accountability, responsiveness, and client value.
• Encourage proactive identification and referral of cross-selling opportunities to relevant departments.
• Maintain a regional pipeline of leads and opportunities, ensuring timely engagement and conversion.
• Monitor sales performance metrics and support continuous improvement through coaching and feedback.
• Implement regional sales strategies aligned with national objectives and collateral service offerings.
• Support client acquisition and retention efforts by delivering tailored solutions and responsive service models.
• Promote cross-selling initiatives across regional business units to maximize revenue and deepen client relationships.
• Contribute to the development of strategic partnerships and alliances that enhance regional service capabilities.
Market Intelligence & Positioning
• Conduct regional market analysis to identify emerging trends, client needs, and competitive positioning.
• Provide feedback to the Senior Manager on regional growth opportunities and service gaps.
• Support product refinement and innovation based on client feedback and operational insights.
• Advocate for regional differentiation through service excellence and client-centric delivery models.
Business Development & Sales Enablement
• Identify and pursue regional business growth opportunities in collaboration with credit, product, and compliance teams.
• Assist in the rollout of new products and services, ensuring regional readiness and compliance alignment.
• Deliver accurate and timely information to clients and internal teams regarding collateral services and banking solutions.
• Facilitate knowledge sharing and sales enablement across regional teams through training and support tools.
Sales Culture & Execution
• Foster a high-performance sales culture within regional teams, emphasizing accountability, responsiveness, and client value.
• Encourage proactive identification and referral of cross-selling opportunities to relevant departments.
• Maintain a regional pipeline of leads and opportunities, ensuring timely engagement and conversion.
• Monitor sales performance metrics and support continuous improvement through coaching and feedback.
2.4 PEOPLE LEADERSHIP & TALENT MANAGEMENT
The Manager: Collateral Compliance is a key people leader responsible for cultivating a high-performing, agile, and compliant workforce across regional collateral operations. This role supports the Senior Manager: Collateral Compliance by translating strategic talent initiatives into regional execution, ensuring that the right people, skills, and culture are in place to deliver operational excellence and client satisfaction.
The Manager: Collateral Compliance is a key people leader responsible for cultivating a high-performing, agile, and compliant workforce across regional collateral operations. This role supports the Senior Manager: Collateral Compliance by translating strategic talent initiatives into regional execution, ensuring that the right people, skills, and culture are in place to deliver operational excellence and client satisfaction.
Strategic Leadership & Organizational Development
• Provide clear direction and leadership to regional teams, ensuring alignment with departmental goals and the Bank’s strategic priorities.
• Operate with autonomy and sound judgment, making decisions that reinforce operational resilience and team effectiveness.
• Support succession planning and organizational change initiatives by identifying and developing high-potential talent.
• Embed a culture of excellence, accountability, and continuous improvement across regional hubs.
Talent Management & Workforce Planning
• Oversee performance management, professional development, and staffing across regional operations.
• Implement regional talent acquisition, onboarding, and retention strategies in alignment with national frameworks.
• Ensure optimal role alignment to enhance productivity, reduce inefficiencies, and minimize turnover.
• Conduct performance evaluations and development planning based on deep understanding of operational roles and responsibilities.
Coaching, Mentorship & Leadership Development
• Act as a mentor and coach to regional staff, fostering leadership capabilities and career growth.
• Promote collaboration, innovation, and knowledge sharing across teams and locations.
• Support leadership development programs and succession pipelines in coordination with the Senior Manager.
• Model strong leadership behaviours and guide teams toward achieving performance and compliance targets.
Training, Capacity Building & Compliance
• Facilitate formal and informal training programs to build technical and compliance expertise across regional teams.
• Lead competency development initiatives and contribute to the establishment of regional centres of excellence.
• Ensure ongoing awareness and adherence to HR policies, Labor regulations, and ethical standards.
• Align regional talent development efforts with departmental plans and strategic transformation goals.
• Provide clear direction and leadership to regional teams, ensuring alignment with departmental goals and the Bank’s strategic priorities.
• Operate with autonomy and sound judgment, making decisions that reinforce operational resilience and team effectiveness.
• Support succession planning and organizational change initiatives by identifying and developing high-potential talent.
• Embed a culture of excellence, accountability, and continuous improvement across regional hubs.
Talent Management & Workforce Planning
• Oversee performance management, professional development, and staffing across regional operations.
• Implement regional talent acquisition, onboarding, and retention strategies in alignment with national frameworks.
• Ensure optimal role alignment to enhance productivity, reduce inefficiencies, and minimize turnover.
• Conduct performance evaluations and development planning based on deep understanding of operational roles and responsibilities.
Coaching, Mentorship & Leadership Development
• Act as a mentor and coach to regional staff, fostering leadership capabilities and career growth.
• Promote collaboration, innovation, and knowledge sharing across teams and locations.
• Support leadership development programs and succession pipelines in coordination with the Senior Manager.
• Model strong leadership behaviours and guide teams toward achieving performance and compliance targets.
Training, Capacity Building & Compliance
• Facilitate formal and informal training programs to build technical and compliance expertise across regional teams.
• Lead competency development initiatives and contribute to the establishment of regional centres of excellence.
• Ensure ongoing awareness and adherence to HR policies, Labor regulations, and ethical standards.
• Align regional talent development efforts with departmental plans and strategic transformation goals.
2.5 RISK, COMPLIANCE & GOVERNANCE
The Manager: Collateral Compliance plays a critical role in safeguarding the Bank’s regional operations by ensuring robust risk management, regulatory compliance, and governance practices. Operating under the strategic direction of the Senior Manager: Collateral Compliance, the incumbent is responsible for executing risk mitigation frameworks, enforcing compliance standards, and embedding a culture of accountability and transparency across regional hubs.
Risk Oversight & Mitigation
• Conduct regular risk assessments across regional collateral operations, identifying vulnerabilities and implementing mitigation strategies.
• Monitor operational risk indicators and escalate emerging threats to the Senior Manager for strategic intervention.
• Support scenario planning and stress testing at the regional level to evaluate collateral portfolio resilience.
• Oversee insurance compliance for secured assets by verifying the adequacy, validity and continuity of cover, the Bank’s interest, required endorsements, premium status and alignment with approved credit conditions.
• Ensure legal and financial risks are proactively identified and addressed in
collaboration with compliance and legal teams.
Regulatory Compliance & Legal Governance
• Enforce compliance with international standards such as URDG 758 and UCP 600 within regional operations.
• Maintain awareness of and adherence to national regulations, including AML, Due Diligence, and Sanctions frameworks.
• Liaise with local regulatory bodies (e.g., Bank of Namibia, NAMFISA) to ensure regional alignment with evolving compliance requirements.
• Support regulatory change management initiatives by adapting regional processes and training staff accordingly.
Governance, Policy & Systems Optimization
• Implement and monitor regional compliance with the Bank’s internal policies, circulars, and Code of Banking Practice.
• Contribute to the refinement of regional procedures and systems to enhance operational efficiency and service delivery.
• Ensure governance frameworks are upheld across regional hubs, promoting transparency and accountability.
• Maintain effective controls for recording, monitoring and escalating expired, inadequate or non-compliant insurance policies and outstanding insurance documentation.
• Participate in internal audits, regulatory reviews, and strategic projects, providing operational insights and documentation.
Risk Culture & Organizational Influence
• Promote a risk-aware culture across regional teams, ensuring staff understand and apply risk management principles.
• Train and mentor staff on compliance protocols, ethical standards, and governance expectations.
• Support the Bank’s enterprise risk management strategy by aligning regional practices with national frameworks.
• Influence regional policy development and contribute to change management initiatives that strengthen compliance posture.
• Conduct regular risk assessments across regional collateral operations, identifying vulnerabilities and implementing mitigation strategies.
• Monitor operational risk indicators and escalate emerging threats to the Senior Manager for strategic intervention.
• Support scenario planning and stress testing at the regional level to evaluate collateral portfolio resilience.
• Oversee insurance compliance for secured assets by verifying the adequacy, validity and continuity of cover, the Bank’s interest, required endorsements, premium status and alignment with approved credit conditions.
• Ensure legal and financial risks are proactively identified and addressed in
collaboration with compliance and legal teams.
Regulatory Compliance & Legal Governance
• Enforce compliance with international standards such as URDG 758 and UCP 600 within regional operations.
• Maintain awareness of and adherence to national regulations, including AML, Due Diligence, and Sanctions frameworks.
• Liaise with local regulatory bodies (e.g., Bank of Namibia, NAMFISA) to ensure regional alignment with evolving compliance requirements.
• Support regulatory change management initiatives by adapting regional processes and training staff accordingly.
Governance, Policy & Systems Optimization
• Implement and monitor regional compliance with the Bank’s internal policies, circulars, and Code of Banking Practice.
• Contribute to the refinement of regional procedures and systems to enhance operational efficiency and service delivery.
• Ensure governance frameworks are upheld across regional hubs, promoting transparency and accountability.
• Maintain effective controls for recording, monitoring and escalating expired, inadequate or non-compliant insurance policies and outstanding insurance documentation.
• Participate in internal audits, regulatory reviews, and strategic projects, providing operational insights and documentation.
Risk Culture & Organizational Influence
• Promote a risk-aware culture across regional teams, ensuring staff understand and apply risk management principles.
• Train and mentor staff on compliance protocols, ethical standards, and governance expectations.
• Support the Bank’s enterprise risk management strategy by aligning regional practices with national frameworks.
• Influence regional policy development and contribute to change management initiatives that strengthen compliance posture.
2.6 CORE COMPETENCIES
The Manager: Collateral Compliance is expected to demonstrate a robust set of competencies that enable effective execution of regional operations, strategic alignment with departmental goals, and support for the Senior Manager’s leadership vision. These competencies reflect the role’s graded scope, operational depth, and leadership influence across the Credit Division.
The Manager: Collateral Compliance is expected to demonstrate a robust set of competencies that enable effective execution of regional operations, strategic alignment with departmental goals, and support for the Senior Manager’s leadership vision. These competencies reflect the role’s graded scope, operational depth, and leadership influence across the Credit Division.
Strategic Thinking & Execution
• Strong planning and organizational skills to manage complex regional workflows and deliver operational excellence.
• Tactical execution of strategic initiatives, ensuring alignment with departmental and organizational objectives.
• Sound judgment and decision-making under pressure, including crisis response and operational continuity.
• Analytical capability to interpret data, resolve issues, and drive performance improvements.
Business Acumen & Regulatory Awareness
• Solid understanding of collateral operations, credit risk, and regulatory frameworks relevant to regional execution.
• Commercial awareness to identify efficiency gains, cost-saving opportunities, and service enhancements.
• Ability to apply legal and compliance knowledge to operational decisions and client interactions.
• Familiarity with market trends and competitive dynamics to inform regional strategy and service positioning.
Leadership, People Development & Change Management
• Proven ability to lead and motivate regional teams, fostering a culture of accountability and excellence.
• Experience in managing change and driving transformation within operational environments.
• High learning agility and commitment to continuous improvement and staff development.
• Emotional intelligence to lead with empathy, resolve interpersonal challenges, and build team cohesion.
Communication, Influence & Stakeholder Engagement
• Clear and effective communication skills for engaging internal teams, clients, and cross-functional partners.
• Ability to influence and collaborate across departments to achieve shared goals and resolve challenges.
• Skilled in presenting operational insights and recommendations to senior leadership.
• Culturally aware and adaptable in diverse stakeholder environments.
Relationship Building & Networking
• Strong interpersonal skills to build trust and maintain productive relationships across regional and national levels.
• Ability to network across functions and external partners to support service delivery and strategic initiatives.
• Stakeholder engagement proficiency to represent regional interests and contribute to broader departmental goals.
• Strong planning and organizational skills to manage complex regional workflows and deliver operational excellence.
• Tactical execution of strategic initiatives, ensuring alignment with departmental and organizational objectives.
• Sound judgment and decision-making under pressure, including crisis response and operational continuity.
• Analytical capability to interpret data, resolve issues, and drive performance improvements.
Business Acumen & Regulatory Awareness
• Solid understanding of collateral operations, credit risk, and regulatory frameworks relevant to regional execution.
• Commercial awareness to identify efficiency gains, cost-saving opportunities, and service enhancements.
• Ability to apply legal and compliance knowledge to operational decisions and client interactions.
• Familiarity with market trends and competitive dynamics to inform regional strategy and service positioning.
Leadership, People Development & Change Management
• Proven ability to lead and motivate regional teams, fostering a culture of accountability and excellence.
• Experience in managing change and driving transformation within operational environments.
• High learning agility and commitment to continuous improvement and staff development.
• Emotional intelligence to lead with empathy, resolve interpersonal challenges, and build team cohesion.
Communication, Influence & Stakeholder Engagement
• Clear and effective communication skills for engaging internal teams, clients, and cross-functional partners.
• Ability to influence and collaborate across departments to achieve shared goals and resolve challenges.
• Skilled in presenting operational insights and recommendations to senior leadership.
• Culturally aware and adaptable in diverse stakeholder environments.
Relationship Building & Networking
• Strong interpersonal skills to build trust and maintain productive relationships across regional and national levels.
• Ability to network across functions and external partners to support service delivery and strategic initiatives.
• Stakeholder engagement proficiency to represent regional interests and contribute to broader departmental goals.
2.7 KNOWLEDGE, SKILLS & EXPERIENCE
The Manager: Collateral Compliance is expected to possess a well-rounded blend of technical expertise, strategic insight, and leadership capability to ensure effective execution of regional operations. This role supports the Senior Manager by translating strategic objectives into operational excellence, while maintaining compliance, risk integrity, and service quality across all regional hubs.
Technical & Professional Expertise
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and enterprise workflow platforms (e.g., ManageEngine).
• Solid understanding of the Bank’s collateral and credit processes, including loan facility structuring, documentation, and disbursement protocols.
• Familiarity with international collateral management standards and operational best practices.
• Working knowledge of financial instruments, securities valuation, and market dynamics affecting collateral portfolios.
• Competent in interpreting legal documentation related to credit agreements and collateral instruments.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and enterprise workflow platforms (e.g., ManageEngine).
• Solid understanding of the Bank’s collateral and credit processes, including loan facility structuring, documentation, and disbursement protocols.
• Familiarity with international collateral management standards and operational best practices.
• Working knowledge of financial instruments, securities valuation, and market dynamics affecting collateral portfolios.
• Competent in interpreting legal documentation related to credit agreements and collateral instruments.
Analytical & Strategic Capabilities
• Strong analytical skills to evaluate financial, legal, and operational data for decision-making and risk mitigation.
• Experience in regional budgeting, cost control, and resource planning aligned with departmental targets.
• Ability to assess compliance risks and implement effective monitoring and control mechanisms.
• Exposure to business development activities, including market research and client segmentation analysis.
• Strong analytical skills to evaluate financial, legal, and operational data for decision-making and risk mitigation.
• Experience in regional budgeting, cost control, and resource planning aligned with departmental targets.
• Ability to assess compliance risks and implement effective monitoring and control mechanisms.
• Exposure to business development activities, including market research and client segmentation analysis.
Leadership & Organizational Development
• Demonstrated ability to lead regional teams, manage performance, and foster a culture of accountability.
• Experience in implementing operational change and process improvement initiatives.
• Skilled in coaching, mentoring, and developing talent to build resilient and high-performing teams.
• Capable of managing multi-site operations and coordinating cross-functional collaboration.
• Demonstrated ability to lead regional teams, manage performance, and foster a culture of accountability.
• Experience in implementing operational change and process improvement initiatives.
• Skilled in coaching, mentoring, and developing talent to build resilient and high-performing teams.
• Capable of managing multi-site operations and coordinating cross-functional collaboration.
Industry & Regulatory Knowledge
• Strong understanding of banking operations, financial services, and regional regulatory frameworks.
• Familiarity with international standards such as ICC URDG 758 and UCP 600, and their application in collateral operations.
• Knowledge of compliance requirements from regulatory bodies including the Bank of Namibia, NAMFISA, and other relevant authorities.
• Knowledge of insurance principles and practices relevant to secured lending, including insurable interest, indemnity, policy schedules, exclusions, excesses, endorsements, claims, cancellations and renewals.
• Experience supporting regulatory audits, legal risk reviews, and enterprise risk management initiatives.
• Strong understanding of banking operations, financial services, and regional regulatory frameworks.
• Familiarity with international standards such as ICC URDG 758 and UCP 600, and their application in collateral operations.
• Knowledge of compliance requirements from regulatory bodies including the Bank of Namibia, NAMFISA, and other relevant authorities.
• Knowledge of insurance principles and practices relevant to secured lending, including insurable interest, indemnity, policy schedules, exclusions, excesses, endorsements, claims, cancellations and renewals.
• Experience supporting regulatory audits, legal risk reviews, and enterprise risk management initiatives.
2.8 TECHNICAL & ANALYTICAL PROFICIENCY SKILLS
Demonstrate the ability or strong interest in leveraging Artificial Intelligence (AI) and Machine Learning (ML) tools relevant to Commercial Banking. This includes:
• Using AI for the analysis and risk-scoring of complex legal documents and collateral security agreements.
• Interpreting outputs from predictive analytics models related to collateral valuations and portfolio risk.
• Utilizing intelligent automation platforms to streamline due diligence, monitoring and reporting tasks.
• Using AI for the analysis and risk-scoring of complex legal documents and collateral security agreements.
• Interpreting outputs from predictive analytics models related to collateral valuations and portfolio risk.
• Utilizing intelligent automation platforms to streamline due diligence, monitoring and reporting tasks.
Minimum requirements
3. JOB SPECIFICATIONS
Minimum Qualifications
• Bachelor’s degree in Law (LLB), Finance, Risk Management, or a related field — mandatory
• Admission as a Legal Practitioner of the High Court of Namibia — preferred but not essential for regional execution
Minimum Qualifications
• Bachelor’s degree in Law (LLB), Finance, Risk Management, or a related field — mandatory
• Admission as a Legal Practitioner of the High Court of Namibia — preferred but not essential for regional execution
Experience Requirements
• 7–10 years of progressive experience in collateral operations, credit risk, or legal compliance within financial services
• Proven track record in managing regional operations, service delivery, and regulatory alignment
• Experience in leading teams, driving operational improvements, and implementing compliance frameworks
Exposure to cross-functional collaboration and stakeholder engagement across diverse environments
• 7–10 years of progressive experience in collateral operations, credit risk, or legal compliance within financial services
• Proven track record in managing regional operations, service delivery, and regulatory alignment
• Experience in leading teams, driving operational improvements, and implementing compliance frameworks
Exposure to cross-functional collaboration and stakeholder engagement across diverse environments
Other Qualifications
• Postgraduate qualification in Banking, Risk Management, Business Leadership, or Law (e.g., MBA, LLM); or
• Professional certifications in banking, risk management, or compliance or credit (e.g., CRM, FRM, CAMS, Compliance Management, CBCA)
• Completion of accredited leadership development or management training programs
Insurance Skills, Competence, Experience & Other Requirements
Insurance Skills
• Ability to review insurance policies, schedules, endorsements, certificates and related documents against credit approval and collateral requirements.
• Ability to assess whether insured values, risks covered, policy periods, excesses, exclusions and special conditions adequately protect the Bank’s collateral exposure.
• Skilled in identifying insurance gaps, communicating corrective requirements and following up with clients, brokers, insurers, business units and legal advisers.
Insurance Competence
• Competent in determining appropriate cover for collateral classes including immovable property, movable assets, plant and equipment, vehicles, stock and construction-related risks.
• Competent in confirming the Bank’s interest through the appropriate endorsement, noting, cession or loss-payee arrangement required by the security structure.
• Able to exercise sound judgement on policy exceptions, unusual risks, claims events and escalation to Credit, Legal, Risk or other relevant stakeholders.
Insurance Experience
• Practical experience reviewing and monitoring insurance requirements supporting secured lending, collateral management, credit administration or risk compliance.
• Experience engaging insurers, brokers, clients and internal business units to resolve policy deficiencies, renewal issues and claims-related matters.
• Experience maintaining insurance registers, monitoring policy expiry dates and reporting material exceptions or uninsured exposures.
Other
• Working knowledge of applicable Namibian insurance legislation, regulatory requirements, and relevant Bank policies and procedures.
• A recognised insurance, short-term insurance, risk management or related qualification or certification is advantageous.
• Commitment to maintaining current knowledge of insurance products, terminology, market practices and emerging risks affecting collateral.