Key Performance Areas (KPAs)

1.   PAYROLL ADMINISTRATION

Responsible for the checking/controlling of the following payroll transactions to ensure the correctness thereof:

·         Meeting Payroll Deadlines.

·         Staff Loans calculations.

·         Bonus payments.

·         Payment of salary increases and promotions.

·         Back pay calculations, when applicable.

·         3^rd Party deductions.

·         Contractors and Fixed Term Contractors, Half Month Contractors Staff Payrolls.

·         Support & Assist with processing of BWHR and CIGHR payrolls.

·         Support & Assist with upload of payment batches for BWHR and CIGHR

·         Reconciliations and EPAC payments.

·         Ensure that all payroll transactions are carried out within the Bank’s policies and should comply with legislation and Bank Requirements.

·         Ensure that monthly payroll updates are done accurately and within the set deadlines.

·         Ensure that all new appointments/transfers/terminations are captured/updated on payroll system.

·         Ensure that performance incentive bonuses are paid.

·         Checking of the Critical Control Change payroll reporting.

·         Deal with staff queries and requests regarding Payroll issues.

·         Ensure that salary files and deductions files are uploaded and approved within deadlines Assist with all Payroll GL Control Sheets are thoroughly reconciled and in balance prior to final sign-off.

·          Assist with the completeness of the month-end processes (backups, accept payrolls & synchronise with SMARTHR) of payrolls.

2. PERFORMANCE MANAGEMENT

·         Ensure that half yearly performance discussions take place.

·         Discuss development plans and progress made.

·         Identify training needs and arrange training where required.

·         Provide efficient counselling on performance and conflict management of own staff when it deems necessary.

3. RECONCILIATIONS/REPORTING

·         Monthly reconciliation of Medical Aid/Pension Fund/Social Security/Group Life.

·         Assist with invoicing in respect of Group Companies.

·         Assist with Tax Year End procedures annually per legal entity, per Tax Country.

·         Assist with the process of Printing & Publish of Tax Certificates per legal entity, per Tax Country.

·         Assist with verification & correctness of monthly NTA Levy Payment and submission .

·         Assist with verification & correctness of reconciliation of housing instalments deducted from staff.

·         Assist with verification & correctness of Pension Fund Report to be submitted to RFS.

·         Assist with verification & correctness of Social Security Report / EDI for submission.

·          Assist with verification & correctness of reports to Sanlam iro Group Life/family live/spouse life cover.

·         Assist with verification & correctness of Report iro SME loans to be submitted to BW Finance.

4. EMPLOYEE ADMINISTRATION

·         Assist with handling of all employee queries with regards to payroll enquiries

·         Actioning of diarised payments and special instructions

·         Provide high-quality customer service

·         Portray a professional image face-to-face and telephonically.

5. CUSTOMER SERVICE

·         Ensure that all clients are handled in a professional manner with accurate information about the Payroll and Benefits.

·         Ensure proper client communication skills are always maintained

·         Ensure that customer complaints are handled timeously.

·         Ensure that clients’ requirements are identified and acted on with adequate solutions.

·         Ensure timeous completion of all correspondence to clients.

6. GENERAL

·         Ensure proper record keeping of payroll information.

·         Ensure proper knowledge of systems and procedures

·         Ensure time-ous completion of all correspondence to clients

·         Maintaining systems and reporting faulty and/or broken units

·         Any other reasonable and lawful instruction as given to the incumbent by his/her manager

Core Competencies:

·         Leading and Supervising

·         Working with People

·         Adhering to Principles

·         Attention to detail

·         Applying Expertise and Technology

·         Analysing

·         Planning and Organising

·         Delivering Results and Meeting Customer Expectations.

·         Ability to meet deadlines

·         Following Instructions and Procedures