Switchboard Operator (RB2) - Mariental Branch
Listing reference: capbw_003161
Listing status: Online
Apply by: 5 May 2026
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Mariental
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Provide professional telephone etiquette in order to optimize customer experience and satisfaction.
Job description
KEY PERFORMANCE AREAS (KPAS)
1. Telecommunication Service
Responsible for handling and screening telephone calls in a professional, timeous and informative manner.
2. Administrative Duties
Handling of Incoming and outgoing mail.
Perform various other administrative activities as assigned by the supervisor.
3. Behavioural Competencies (Essential)
a) Interacting and Presenting
• Presenting and communicating information
• Persuading and influencing
b) Organizing and Executing
• Delivering and meeting customer expectations
• Planning and organizing
c) Adapting and Coping
• Adapting and responding to change
d) Supporting and Cooperating
• Working with people
• Adhering to principles and values
Minimum requirements
Qualifications
• Grade 12, preferably in Accounting and Mathematics.
• Training in computer skills will be an added advantage.
Knowledge/Expertise/Skills
• Adequate knowledge of Banks products and services, sales and administration.
• Good computer skills
• Good interpersonal skills
• Good planning and organizing skills
• Good communication skills