1.    Financial Management

•    Assist the Senior Manager: Legal Collections with the planning and execution of the Branch’s budget and other financial targets.
•    Ensure the reduction of loss to the Group and increase of revenue through collections and recovery while account is a performing loan.
•    Manage costs/expenses within approved budget to achieve cost efficiencies in the recovery campaigns by ensuring execution of budget against target as defined in the Debt Recovery and Collection Strategy for the Bank.

 

2.    Pre Legal Collections

2.1    Pre Legal Collection of arrears accounts

•    Ensure effective and efficient implementation of the pre legal collection policy, procedures and processes in compliance with the Bank’s credit policy and procedures.
•    Responsible to manage and organize multiple performing accounts though ensuring track is kept on outstanding arrears accounts.
•    Responsible to ensure action plans for arrears accounts are drafted, executed and monitored with the branches and clients. 
•    Responsible for educating clients about their payment status and negotiating payments structures and plans between the client, business and credit.
•    Responsible to ensure that the collections strategy is implemented.
•    Responsible to identify changes in the pre legal collection process as a result of changes in the economy and implement pro-active responses.
•    Develop and agree on new campaigns or system enhancements for debt collections.
•    Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data for the debt recovery and collection environment by presenting findings to Credit Support.
•    Responsible to investigate actions followed by branch for the duration of the account to determine whether some parties were careless or are to blame for potential losses.

 

2.2    Legal 

•    Maintenance of expert knowledge on relative legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
•    Identify how changes in legislation will affect the pre legal collection process and apply strategic changes in a pre-emptive attempt to lessen the effect of the change in legislation.
•    Responsible to ensure that the clients documentation and files are ready and in legal order when legal actions is unavoidable to ease that legal actions are well executed. 
•    Responsible to ensure that all collateral securities are legally valid and that they are kept safely in accordance with the Bank’s policy and procedures. 
•    Responsible to ensure effective and efficient realisation of all collateral securities ceded to the Bank in line with the Bank’s policy, procedures as well as applicable legislation 
•    Ensure compliance with national and international laws of realisation of security.
•    Ensure adherence to all applicable legislations and BON regulations.

2.3    Aftercare

•    Oversee that performing loans are effectively and efficiently managed through liaison with other internal and external stakeholders.
•    Oversee that outstanding arrears clients are managed through aftercare implementation strategies. 

 

3.    Relationship Management

•    Assist the Senior Manager: Legal Collection in building and enhancing long term working relationships with both internal and external stakeholders and clients, e.g. attorneys, branches, etc.
•    Responsible for the rendering of outstanding service to the department’s clients (branches) and acting as advisory body with respect to any queries related to branches, credit, which includes Conducts client engagement. 
•    Visit clients as when deemed necessary.
•    Be available to assist branches (personally/telephone/e-mail) in matters outside their sphere of knowledge and/or experience.
•    Enhance and maintain working relationships with existing clients.
•    Ensure that both internal and external clients are treated in a professional manner at all times
•    Participate in the Debt Restructuring technical committee by providing guidance on debt recovery and collections modelling technical issues.

 

4.    Management of reports

•    Exercise control over daily, weekly, monthly, yearly and ad-hoc reports, as identified.

 

5.    Management pre legal activities

•    Responsible for locating and contacting clients. 
•    Responsible to trace assets of client through effective and efficient management of both internal and external processes.
•    Responsible  to ensure that all insurance policies are in place in respect of client
•    Responsible for conducting tracing of clients
•    Responsible for conducting deeds search and BIPA searches

 

6.    Management of Collateral Documentation 

•    Ensure effective and efficient management and administration of agreements and collateral documentation in compliance with the Bank’s policies and procedures. 
•    Review all agreements, documentations and collateral security to ensure compliance to all procedures, evaluate all information, ensure accuracy of same and ensure that the needed documents are well prepare as per required agreement or situation.

 

7.    Compliance, Risk and Support

•    Oversee the effective and efficient management and administration of legal collection internal processes and procedures in order to ensure compliance with the Bank’s risk framework to minimise risk.
•    Collaborate with other relevant internal stakeholders such as risk department, internal auditing in managing all risks related to legal collections.
•    Provide support and guidance to various stakeholders such as branches, attorneys, etc. on risk matters related to legal collections.
•    Comply with governance in terms of legislative and audit requirements 

 

8.    People Management

•    Provide management and leadership capability in the department.
•    Ensure effective workforce planning and people capacity requirements in the area of responsibility.
•    Responsible for performance and talent management in the area of responsibility.
•    Develop and re-enforce a performance culture in the department.
•    Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

9.    Routine Administration

•    Ensure effective management and control of all routine administrative activities related to legal collection in the branch in compliance with the Bank’s policies, procedures, rules and regulations.
•    Ensure effective and efficient management and submission of admin related reports to relevant stakeholders.

 

10.    General

Must be prepared /willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time and correct.

 

CORE COMPETENCIES:
•    Leading and deciding
•    Negotiation and conflict resolution skills
•    Multi-tasking and time management skills
•    Interacting and presenting
•    Relating and networking
•    Analyzing and Interpreting
•    Creating and Conceptualization
•    Formulating and Strategies and concepts
•    Organizing and Executing
•    Delivering and meeting customer expectations
•    Planning and organizing
•    Adapting and Coping
•    Adapting and responding to change
•    Enterprising and Performing
•    Entrepreneurial and Commercial thinking