KEY PERFORMANCE AREAS:

1.    STRATEGIC ALIGNMENT:

·         Responsible for effectively attending to clients, advise on rules and regulations as per the Currency and Exchange Manual, FIC and other regulatory compliance for Cross-Border Payments.

·         Provide support to Branches by means of advising and assisting with Cross-Border payments and queries.

·         Provide administration support to the Supervisors Payments in the attainment of their objectives.

·         Proactive sales of the Banks products and cross selling to the existing clients to meet business objectives of the Bank.

·         Establish and maintain an efficient internal network and working relations and liaison between Treasury, Branches, Corporate and Clients to ensure that all objectives of the bank as well as other stakeholders are met within agreed timelines, as well as support of internal and external clients with queries and unique needs.

2.     CUSTOMER SERVICE:

·         Maintains regular and a high standard customer contact to ensure a positive perception and reputation of our Bank’s role as a quality service provider in international business by ensuring that clients and branches are handled in a professional manner.

·         Ensure accurate information about the Bank’s international products and services are communicated to customers.

·         Establish and nurture existing or previous client relations to attract new business.

·         Keep abreast with current events, changing trends, business drivers, best practices, and legislative requirements within the industry.

·         Provide feedback regarding customer concerns to specific product features, pricing, and new product development needs.

• Ensure that all SWIFT and customer queries are dealt with promptly.

·         Accurate compilation and preparation of all client-related administration documents and ensure that all instructions are correct and carried out as stipulated.

·         Support internal and external clients with queries, complaints and unique needs.

·         Negotiation of exchange rates with clients / Treasury where applicable.

3.    PROCESSES, SYSTEMS AND ADMINISTRATION

·         Responsible for front line client assistance and via electronic communication by means of emails and / or telephone.

·         Receive, complete and refer all payment instructions related to Inward Payments with subsequent follow-up where necessary.

·         Review and scrutinize BOPCUS forms / Declarations for correctness and compliance to The Currency and Exchange Manual, FIC or any other regulatory requirements.

·         Keep abreast with amended Bank of Namibia determinations and legislative requirements within the industry pertaining to Incoming Payments.

·         Provide necessary documentation where BOP reporting reviews are initiated by Compliance.

·         Understand, apply, and manage compliance requirements and internal risk policies.

·         Continuously look for methods and ways to simplify workflow and maximise productivity and efficiency.

·         Ensure transactions are actioned as diarized by Dealers and that necessary instructions are obtained.

·         Ensure transactions are processed accurately and on value date.

·         Ensure signatories are verified and email indemnity is confirmed on all instructions / feedback received from internal and external clients.

·         Ensure that Balance of Payment forms are attached to the relevant incoming payment on Appworks system before funds are allocated. Documentary evidence, including email communication, to be attached where relevant.

·         Ensure that beneficiary name and account number on Phoenix correlate to that indicated on the MT103 / PACS.008 payment instruction.

·         Send queries to Foreign Banks where beneficiary details differ, payment details need correction or accounts are closed, etc.

·         Action return of funds queries where necessary – ensuring that client’s debit authority instruction is attached, confirming email indemnity / signature.

·         Ensure discrepancies on MT103 / PACS.008s from Foreign Banks are queried or alternatively, returned.

·         Ensuring that ITOs equivalent and between NAD1 million and NAD9,999,999-99 have been noted / signed off by the Supervisor:  Payments Processing and in their absence, the Manager:  Payments.

·         Ensuring that ITOs equivalent to NAD10 million and above have been noted / signed off by the Manager:  Payments.

·         Ensuring that ITOs equivalent NAD50 million and above have been noted / signed off by the Manager:  International Operations.

·         Ensure that ID / passport copies of Beneficiary clients have been attached where it relates to Gift payments.

·         Ensure that approval from FX Compliance is received and attached to payment on AppWorks on Exports.

·         Ensure that Excon email approval and documents on all incoming payments related to loan funds are attached to the applicable MT103 transaction.

·         Ensure all requests on FM Canvas are actioned on value date.

·         Ensure all queues in FM Canvas are cleared daily.

·         Ensure relevant AppWorks reports / queues have been actioned / cleared.

·         Ensure immediate application of changes in policies and procedures applicable to Incoming payments.

·         Immediate response required with regards to open items on Nostro reconciliations within 24 hours.

·         Ensure Payment Confirmations are sent to clients where necessary.

·         Submit Loss / Near Miss Reports within 24 hours after discovery.

·         Assist / Stand-in for fellow colleagues when on leave or required.

·         Yearly submission of own development plan and pursue on-the-job training in line with IDP.

4.    FINANCIAL MANAGEMENT

·         Keep losses, penalties, and fines to a minimum.

·         Correct Recovery of Charges where applicable.

·         Sale of all Forex related products, refer and assist in any additional products or services.

·         Achieve objectives of the Division.

·         Processing of financial transactions on FM Canvas and Phoenix.

General

Must be prepared / willing to do any other reasonable and lawful instruction/task delegated by Supervisor or Manager and ensure that it is carried out on time and correct.

CORE COMPETENCIES:

·         Committed

·         Accurate

·         Energetic and willing

·         Positive attitude towards system and system changes

·         Time management

·         Loyal

·         Communication both written and orally in English

·         Teamwork

·         Reliable

·         Planning and organising skills

·         Integrity

·         Working with People

·         Adhering to Principles and Values

·         Delivering Results and Meeting Customer Expectations

·         Following Instructions and Procedures

·         Coping with Pressure and Setbacks

EXPERIENCE, KNOWLEDGE AND SKILLS:

·         Sufficient knowledge of IBS products and services

·         Knowledge of IBS/ SWIFT / SAP / Excon products and other services offered by the Bank