KPA (KEY PERFORMANCE AREAS

KEY RESPONSIBILITIES

A) Routine Administration

·         Ensures that all documents are received when closing and transferring cheque/savings/investment and general ledger accounts

·         Carry out all instructions from clients accurately and on time and forward for checking

·         Update and complete cheque/savings/investment and general ledger opened and closed register and forward for checking

·         Carry out instructions received for the reservation of funds timeously and correctly and references are made where necessary. Forward for checking

·         Carry out account transfer instructions correctly and forward for checking.

·         Carry out account closure instructions correctly and forward for checking.

·         Carry out instructions in connection with returns timeously and accurately and forward for checking.

·         Sees to it that debit and credit entries and internal transfers are effected with the necessary authorisation and signatures

·         Attend to lists and reports daily and rectified as per laid down procedure.

·         Ensures that costs are recovered according to guidelines

·         Handle all customer queries received from service areas/direct telephone relating to cheque/savings/investment and general ledger accounts.

·         Keep filing of client’s confidential files, cheque books and cheque/savings/investment and general ledger related documentation up to date, correctly and timeously

·         Action stop payments in accordance with procedures

·         Action stop orders in accordance with procedures

·         Do system changes on RIM correctly

·         Undertake amendments to mandates and forward for checking

B) Customer Focus

·         Provide professional customer service and give correct information to clients.

C) Sales Focus

·         Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved.

D)  Expertise

·         Adequate knowledge of Banks products and services that applies to this post

·         Has sufficient knowledge of the systems and procedures that apply to his job to carry out the work effectively

E)  Other duties

·         Willing to perform any other reasonable and lawful duties assigned by the management