1.    KPA

Reconciliations: 
•    Report any irregularities found on reports used for processing batches to the supervisor. 
•    Report any irregularities found on reconciliations to the supervisor. 
•    Assist in the following up on uncleared transactions found in the CARDS, EFT, E-Money and IPN related accounts. 
•    Assist in the creating of any journal entries necessary for the clearing of unmatched transactions on reconciled items. 
•    Assist the supervisor in the preparation of monthly reconciliations handed in to be reviewed. 
•    Assist the supervisor in the preparation of monthly provisions to be reviewed. 
•    Assist with queries sent to the supervisor. 
•    Must be willing to perform any other reasonable and lawful duties assigned by the management. 

Exceptions Management 
•    Identify, document, and report exception root causes with clarity and precision, ensuring corrective actions are initiated promptly and followed through to full resolution. 
•    Raise and escalate exceptions that impact reconciliation windows, clearing accounts, or financial accuracy to the Technical Reconciliation Team, providing all supporting evidence to expedite resolution. 
•    Actively manage, track, and follow up on all exceptions to ensure timely closure, applying sound judgment to minimize operational losses, prevent write-offs, and strengthen control effectiveness across CARD, EFT, E-Money and IPN processes. 

 

Operations: 
•    Ensure all versions of manuals and process documentation are updated and available to all relevant parties. 
•    Testing and monitoring of all old and new internal related accounts in the case of system upgrades and/ or changes affecting the payments environment 
 
Customer Focus: 
•    Provide professional customer service to external service providers and clients. 
•    Provide adequate knowledge of Phoenix solutions, channels and procedures to all stakeholders. 
 
Administration 
•    Provide required data relating to all open reconciliation items to facilitate metrics by the supervisor. 
•    Ensure month end reconciliations prepared are done in line with the General Ledger Policy. 
•    Assist the supervisor with the approval of any journals created by Recon Officers for reconciliation open items. 
•    Assist with overseer duties when supervisor is on leave. 
 
Personnel Management: 
•    Provide the necessary knowledge, guidance and procedures to the Recon Officers when assisting with reconciliation queries. 
•    Provide the necessary knowledge, guidance, and procedures to branch / department personnel when assisting with reconciliation queries. 
 
Innovation and Development 
•    Proactively identify operational inefficiencies, recurring reconciliation challenges, and process gaps, and provide clear, structured feedback to the reporting line to support risk mitigation, improved accuracy, and strengthened internal controls. 
•    Contribute to continuous improvement by recommending practical enhancements to reconciliation workflows, documentation standards, and exception handling procedures. 
•    Actively support the adoption of new tools, system updates, and process innovations by providing insights gained through daily operational exposure and by participating in testing and feedback cycles. 
•    Provide feedback up reporting line concerning findings on reconciliation of potential risks/improvements. 
 
Customer Focus 
•    Responsible for providing customer service and co-operation with other Bank Windhoek and Bank Gaborone Divisions as well as foreign Banks. 
 
Other: 
•    Assist with the process and procedure documentation process. 
•    Assistance and participation in recon stream related UAT testing  
•    Willing to perform any other reasonable and lawful duties assigned by the management. 
 

Core Competencies: 
•    Demonstrates strong aptitude and enthusiasm for working with numerical data, ensuring high levels of accuracy, precision, and analytical discipline in all reconciliation and exception handling activities 
•    Confidently addresses issues, inconsistencies, and risks while exercising sound judgment. Prioritize tasks effectively and apply strong planning and time management skills to meet strict operational deadlines. 
•    Works autonomously with minimal supervision while also contributing effectively within a team environment. Shares knowledge, supports colleagues, and fosters a cooperative, solution oriented culture. 
•    Sets and achieves high performance standards, consistently striving for accuracy, quality, and operational excellence. Demonstrates self-discipline and a commitment to ongoing personal and professional development. 
•    Shows openness to new ideas, system enhancements, and process improvements. Proactively identifies opportunities to optimize workflows and embraces change that enhances operational efficiency. 
•    Understands the broader implications of reconciliation decisions and actions across the payments value chain. Assesses both immediate and long-term impacts to ensure alignment with risk, compliance, and operational objectives. 
•    Demonstrates determination, ownership, and perseverance in completing tasks to a high standard. Maintains strong follow-through and ensures responsibilities are executed accurately and timeously. 
•    Maintains strong discipline in managing time, workload, and competing priorities. Consistently meets deadlines and delivers output with reliability and professionalism.