KEY PERFORMANCE AREAS (KPAs)

1.     Administration

·         Ensure access entrance is secured at agreed times by the Bank at Capricorn Corner, Bank Windhoek Building, Capricorn Group Building, and Capricorn House

·         Control staff and customer entrance to specified buildings.

·         Issue temporary/visitors access control cards.

·         Verify permanent and temporary staff members' access cards on ad hoc basis.

·         Maintain a logbook of all customers entering and leaving the specified buildings.

·         Inform the Access Control Administrative Officer in the event of access control readers not working

·         Inform the Helpdesk 24-hour team if ATMs stationed at entrances are offline

·         Immediately report illegal acts/incidents, any attempts of unauthorised entry, and all suspicious or unusual activities.

·         Notify the Manager Operations Support in the event of an emergency situation.

·         Carry out ad hoc duties relating to access/security control that might be required by the Manager Operations Support. 

2.     Customer Service

·         Maintaining an alert state of mind

·         Always be friendly to customers and staff entering the building.

·         Answer all incoming calls from staff for access arrangements.

·         Verify all visitors with department/staff member to be visited.

·         Issue and maintain access cards to all permanent staff

·         Must be willing to do any other reasonable and lawful instruction as given to the incumbent by his/her supervisor on time.