Key Performance Areas (KPAs)

1.    Reconciliations

• Responsible for effective and efficient preparation of identified reconciliations and to review reconciliations related to branches in accordance with company rules, regulations, accounting principles, policies and within set deadline.
• Ensure that all outstanding queries related to reconciliations are resolve and that remedial action are taken.
• Recommend possible write-offs or losses to management.
• Responsible to report reconciliation findings and risks to relevant stakeholders.
• Responsible for monitoring the Dormant Internal Office Accounts and to ensure all redundant office accounts are closed.
• Identify, implement, and enhance efficiencies associated with reconciliations.
• Recommend and participate in process and method improvements.

2.    Administration

 Assist with the interim and annual audits performed by the external and internal auditors.

• Recommend and participate in process improvement and accuracy, automation, efficiency, and risk control.
• Update and maintain the relevant policies, procedures, and guidelines.
• Daily/ weekly/ monthly reporting to management on outstanding accounting information and transactions.

3.    Client Services

 ·         Ensure timeously completion of all correspondence to clients.

·         Ensure that no losses occur because of omissions.

·         Ensure that queries are addressed immediately with positive results.

·         Go the extra mile for clients with excellent aftercare.

 4.    Personnel Management

 ·         Provide necessary support, information and guidance to branches related to reconciliations and Phoenix queries related to suspense accounts. (DABJ, LABJ, etc.)

5. Other

 Any other reasonable and lawful instruction as given to the incumbent by his/her line manager.

Core Competencies

 ·         Deciding and initiating action

·         Adhering to principles and values

·         Working with people

·         Analysing

·         Planning and organising

·         Delivering results and meeting customer expectations

·         Following instructions and procedures

·         Adapting and responding to changes

·         Coping with pressures and setbacks

·         Achieving personal work goals and objectives

Experience/Knowledge and skills

·         Experience in the reconciliations.

·         Computer literacy (Word and advanced knowledge of Excel spreadsheets)

·         Excellent interpersonal and communications skills (verbal and in writing – English and Afrikaans)

·         Customer service skills

·         Must have an aptitude for detail and critical analysis

·         Demonstrated ability to work independently and taking ownership

·         Ability to work well under pressure and deliver accurate documentation

·         Ability to manage one’s own time, set priorities, plan and organise work in order to meet strict deadlines/timeframes and allocated tasks within the role

·         Ability to manage multiple tasks effectively

·         Familiar with the development of policies and procedures

Qualification

·         3 years working experience in the Banking/Phoenix environment, with a good knowledge of all reports available on Kwathela.

·         Grade 12 (Accounting as a subject)

·         B Comm. Accounting Degree will be an added advantage.