Key Performance Areas (KPAs)

 1. Compliance Oversight & Risk Mitigation

·   Review and assess onboarding documentation submitted by branch personnel to ensure full compliance with regulatory frameworks, including KYC, FIA, FATCA, EDD and UBO requirements.

·    Offer expert guidance to branch teams regarding the adequacy and completeness of submitted documents, recommending corrective actions where necessary.

·    Independently validate documentation for various client exposures to ensure accuracy and completeness, thereby reducing institutional risk.

·    Manage the weekly dispatch of regulatory documentation to the Document Warehouse, ensuring timely and secure archiving.

·    Enforce account restrictions on profiles that fail to meet compliance standards, in line with internal policies and regulatory mandates.

·    Collaborate with the Routine Compliance Officer to address and resolve KYC-related findings identified by Management Assurance, Internal Audit, or Bank of Namibia (BON) inspections.

·    Exercise sound judgment in compliance reviews, considering the broader impact and potential consequences of decisions on regulatory and operational outcomes.

2.       Customer Support & Internal Guidance

·    Deliver prompt and accurate compliance-related support to internal stakeholders, with a focus on KYC requirements and business rule interpretation.

·    Monitor and evaluate branch-level compliance with KYC documentation procedures, identifying and addressing deficiencies proactively.

·    Lead the execution of internal compliance processes to ensure alignment with the bank’s risk management strategy and regulatory obligations.

  3.     Product & Regulatory Knowledge

·    Maintain in-depth knowledge of the Financial Intelligence Act (FIA), Know Your Customer (KYC) and related regulatory (UBO, FATCA, EDD).

·    Stay current with the bank’s documentation requirements for compliance.

·    Understand the broader risk and compliance landscape within the banking sector.

·    Adhere to the Bank Windhoek Code of Conduct, demonstrating professionalism, confidentiality, reliability, and appropriate behavior at all times.