KEY PERFORMANCE AREAS (KPA’S) – STRATEGIC ACCOUNTABILITIES

1. Category Strategy & Value Delivery

•      Own and maintain category strategies for assigned spend areas (segmentation, demand profile, market dynamics, supply risk, and sourcing levers) aligned to Bank and Group objectives.
•      Build and manage a 12–24 month sourcing pipeline/roadmap based on spend analytics, contract expiry, and stakeholder priorities, and ensure execution against agreed timelines.
•          Define, deliver, and report on annual value targets (savings, cost avoidance, service improvement, and risk reduction), including benefits tracking and post-award validation with Finance and business owners.
•          Ensure agreed sourcing benefits are tracked and realised through stakeholder accountability and timely intervention where value is at risk.
•         Apply Total Cost of Ownership (TCO) and value-based evaluation models to support commercial decisions that deliver value beyond price.
•     Challenge business demand and specifications to improve value, reduce unnecessary cost and support fit-for-purpose sourcing decisions.
•          Maintain market intelligence and benchmarking for key categories (pricing trends, supplier landscape, and supply constraints) and proactively advise stakeholders on impacts to budgets and renewals.
•          Exercise independent judgement in ambiguous sourcing situations by defining fit-for-purpose sourcing strategies and evaluation methodologies, and by balancing cost, risk, service and compliance considerations to reach defensible recommendations.

2. Commercial & Strategic Sourcing Execution

·         Lead end-to-end strategic sourcing events (Request for Proposal/Request for Quotation (RFx)/tenders), ensuring robust governance, transparent evaluation, and audit-ready documentation in line with policy and applicable legislative requirements.

·         Lead complex commercial negotiations (pricing structures, indexation, rebates, Service Level Agreement (SLA)/service credits, liability, termination, audit rights, and change control) in collaboration with Legal, Risk and relevant stakeholders.

·         Develop and implement contracting frameworks (master agreements, panels, rate cards, catalogues) to improve contract coverage, control and cycle times.

·         Chair shortlisting and evaluation meetings (non-Tender Committee) for assigned sourcing initiatives, ensuring consistent application of evaluation criteria, transparent scoring, conflict-of-interest management, and documented outcomes that are audit-ready.

·         Prepare and present defensible award recommendations to governance forums/committees, including commercial rationale, TCO view, risk considerations and stakeholder endorsements.

·         Ensure procurement decisions support supply continuity and operational resilience, including contingencies for critical goods and services where applicable.

 3. Governance, Compliance & Control

•          Structure and negotiate commercial solutions where no clear precedent exists (e.g., limited competition, urgent requirements, high-risk suppliers), ensuring outcomes remain compliant, value-driven and aligned to delegated authorities.
•             Ensure all sourcing activities comply with Bank and Group procurement policies, delegated authorities, legislative requirements, and audit standards.
•          Provide authoritative guidance to stakeholders on procurement governance requirements, evaluation methodology, and documentation standards; exercise judgement in managing and escalating exceptions to ensure defensible, compliant decision-making.
•          Provide governance oversight for non-committee shortlisting and evaluation processes by setting evaluation packs, chairing/confirming evaluation methodology, and ensuring complete minutes and decision trails for audit purposes.
•          Oversee supplier due diligence and risk segmentation to ensure the right level of governance, oversight and control is applied across the supplier base.
•          Maintain audit-ready sourcing records and evidence packs for all strategic sourcing initiatives and governance submissions.
•       Provide final oversight of all tender notices before publication to ensure the Bank is protected from unintended procurement commitments and related risk.
•        Guide supplier exit, transition and contingency planning for critical suppliers to protect the Bank from disruption and concentration risk.
•          Support internal/external audits by responding to findings and driving remediation actions to closure within agreed timelines.
•          Promote a strong compliance culture across the Bank through training, enablement and continuous improvement of procurement controls and processes.

4. Supplier Relationship Management (SRM)

·         Lead supplier performance management for key suppliers to improve value, service and accountability.

·         Build strong supplier relationships that support long-term value and business continuity.

·         Provide oversight of supplier risk across the lifecycle to protect the Bank and strengthen resilience.

·         Segment suppliers based on criticality, value and risk to apply the right relationship, performance and oversight approach.

·         Shape supplier development to improve capability, competition and long-term supply resilience.

·         Drive supplier innovation and value opportunities that support the Bank’s strategic goals.

·         Guide decisions on supplier performance, continuity and transition for key suppliers in line with the Bank’s risk appetite.

5. Stakeholder Leadership, Procurement Enablement & Team Management

·         Partner with EMT/Business Unit Heads and senior stakeholders to provide commercial guidance early in planning, shape demand, and influence sourcing options, trade-offs, and outcomes.

·         Lead cross-functional sourcing teams (Finance, Legal, Risk, IT and business owners) to deliver sourcing initiatives on time with clear decisions, accountability, and stakeholder alignment.

·         Build procurement capability across the Bank through training, coaching and the provision of tools/templates that improve sourcing quality, compliance, and speed.

·         Drive continuous improvement in procurement processes, tools and reporting to strengthen control, improve visibility and support better business outcomes.

·         Drive timely decisions by facilitating trade-offs between stakeholders with competing priorities and by presenting clear options, impacts and recommendations to governance forums.

·         Manage and develop direct reports by setting objectives, providing coaching, monitoring quality of sourcing outputs, and supporting succession and capability growth.

·         Represent the Procurement function in internal forums, and serve as delegated stand-in for the Head: Procurement when required, ensuring continuity of decision-making and governance oversight.

1.    Key Relationship Interfaces: (Relationships with key parties on work related issues)

2.    Job Specifications