KEY PERFORMANCE AREAS

1.    FINANCIAL:

    Daily Investigate open Nostro recon credits / debits applicable to Incoming Payments.

·         Ensure that funding needs are sufficiently communicated to Treasury with regards to Inward Payments fund returns.

·         Keep losses, penalties, and fines to a minimum.

·         Continuously look for methods and ways to simplify workflows and maximise productivity and efficiency.

·         Achieve objectives of the Division.

       2.    CLIENT SERVICE:

Check all Balance of Payment forms received from clients and processed by subordinates on AppWorks – ensure full completion – before approval and submission to the Regulator.

·         Maintains regular and a high standard customer contact to ensure a positive perception and reputation of our Bank’s role as a quality service provider in Incoming Payments.

·         Support internal and external clients with queries and unique needs.

·         Ensure clients and branches are handled in a professional manner.

·         Handle complex customer complaints as escalated by subordinates.

• Refer complex customer queries and complaints to the Manager: Payments or Manager: Forex & Compliance.

·         Ensure accurate information about the Bank’s international products and services are communicated to customers.

·         Establish and nurture existing or previous client relations to attract new business.

• Resolve errors on client accounts with subsequent communication to the client.

·         Ensure that debit authority is obtained from clients on funds recalled by Foreign Banks.

·         Ensure that client administration is updated regularly pertaining to ITOs to ensure correct charges and exchange rates are applied (Corporate & Forex Select clients).

3.       PROCESSES, SYSTEMS AND ADMINISTRATION:

·         Daily monitoring / action of all outstanding credit / debit items on the Nostro Recons relating to Incoming Payments within 2 days from receipt.

·         Provide daily feedback on outstanding items, to the Manager: FX Interbank Settlements and Recons.

• Check and communicate matching items on nostro recons to the Manager:  FX Interbank Settlements and Recons where necessary.

·         Timeous resolution of all open items relating to Incoming Payments on AppWorks – daily and monthly as received from Middle Office.

·         Submit Loss / Near Miss Reports within 48 hours after discovery.

·         Ensure that passport copies of Beneficiary clients are attached to transactions and forwarded to Compliance where it relates to Gift payments amounting to NAD500,000 and above.

·         Ensure that electronic copies are kept of all Gift payments with supporting documents for Compliance Reporting purposes.

·         Ensure that Gift reported payments are noted / signed off where required.

·         Review and scrutinize BOPCUS forms and documentation submitted by clients to ensure compliance with EXCON, FIA, FIC and any other regulations as submitted by subordinates.

• Ensure required documentation are timeously provided where BOP reporting reviews / inspections are initiated by Compliance. 
• Manage compliance requirements and internal risk policies pertaining to Incoming Payments including BOPCUS reporting.

·         Ensure that all incoming payments related to loan funds have been signed off / approved electronically by the Manager:  Exchange Control and necessary documents are attached.

·         Ensure correct BOPCUS categories are applied – investigate any uncertainties / deviations.

·         Ensure correct information is obtained for BOPCUS reporting purposes.

·         Understanding how Exchange Control relates to the Balance of Payment reporting process.

• Manage inspections from the Regulator on BOPCUS reporting.
• No findings on BOPCUS reporting.
• Ensure that proper record keeping procedures are adhered to.

·         Keep abreast with amended Bank of Namibia determinations and legislative requirements within the industry pertaining to Incoming Payments and ensure adoption thereof.

·         Timeous submission of applicable monthly and quarterly information to AML/Compliance and the Regulator.

·         Revisit and review processes/procedures in an effort to identify risks and to minimise human error with specific focus on BOPCUS Reporting.

• Obtain company name change documents where necessary and ensure that copies are scanned and filed electronically on public drive for easy access.
• Investigating all BOPCUS discrepancies / exceptions within 24-hour timeframe and keep record for training purposes.

·         Keep track and statistical data on BOPCUS discrepancies, the resolution thereof and arrange training sessions for development.

·         Ensure immediate implementation of changes to policies and procedures applicable to Incoming payments.

·         Continuously look for methods and ways to simplify workflows and maximise productivity and efficiency.

·         Ensure applicable AppWorks reports / queues have been actioned / cleared.

·         Responsible for the assignment of payments to consultants.

• Check / Verify correctness of financial leg of transactions as submitted by subordinates on AppWorks.

·         Ensure Special Rate client information on AppWorks is uploaded.

·         Ensure all communication is attached to applicable MT103 / PACS008 payment on AppWorks where changes have been made relevant to BOPCUS reporting.

·         Ensure transaction information is captured accurately on AppWorks.

·         Ensure that all Incoming swift payment instructions (MT103s / PACS008s) with amended details are actioned.

·         Ensure that ITOs between NAD1 million and NAD 5 million are noted / signed off by the Manager:  Forex & Compliance or Manager:  Payments.

·         Ensure that ITOs between NAD 5 million and above are noted / signed off by the Manager:  International Operations.

·         Responsible for ITO Reversals.

·         Provide monthly statistics on Consultants’ performance.

·         Handle and ensure resolution of system challenges.

• Responsible for AppWorks system administration of all Incoming Payments.
• Prepare a development / training plan for Subordinates.

3.    GENERAL:

Must be prepared and willing to do any other reasonable and lawful instruction/task and ensure that it is carried out on time and correct.

Core Competencies

• Leading and Supervising
• Working with People
• Adhering to Principles and Values
• Relating and Networking
• Writing and Reporting
• Analyzing
• Planning and Organising
• Delivering Results and meeting Customer Expectations
• Following Instructions and Procedures
• Coping with Pressure and Setbacks
• Commitment
• Accuracy
• Energetic and willing
• Positive attitude towards system and system changes
• Time management
• Loyalty
• Communication both written and orally in English
• Teamwork
• Reliability
• Integrity