KEY PERFORMANCE AREAS (KPAs)

1.         Management of Sales

         ·            Identify potential growth areas for the branch and analyse trends and competitive environment.

         ·            Overall responsible for the execution of the sales plan for the branch

         ·            Develop and reinforce a sales culture in the branch

         ·            Ensure effective and efficient management and administration of sales activities in the branch. 

2.         Financial Management

         ·            Plan and execute the Sales budget and target. Drive sales targets, manage dormant accounts, and

3.         Client Relationship Management

         ·            Responsible for the execution and reporting on the Customer Relationship Model in the Branch.

         ·            Build and enhance long-term working relationships with both internal and external stakeholders/clients.

         ·            Responsible for ensuring that clients are handled in a professional manner.

4.         People Management

         ·            Provide management and leadership capabilities in the department.

         ·            Ensure effective workforce planning and people capacity requirements for the department,

         ·            Overall responsible for performance and talent management in the department.

5.         Behavioural Competencies (Essential)

a)         Leading and deciding

b)         Interacting and presenting

•           Relating and networking

•           Persuading and influencing

c)         Analysing and Interpreting

•           Analysing

d)         Organizing and Executing

•           Delivering and meeting customer expectations

•           Planning and organizing

e)         Adapting and Coping

•           Adapting and responding to change

f)          Enterprising and Performing

•           Entrepreneurial and Commercial thinking

g)         Supporting and cooperating

•           Working with people.

JOB SPECIFICATIONS