Administrator: Service Centre
Listing reference: capbw_000045
Listing status: Closed
Apply by: 26 January 2022
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Noordoewer
Contract: Permanent
Remuneration: TBA
EE position: No
Introduction
Responsible for effective management of operational services in the branch
Job description
Key Performance Areas (KPAs)
1. Routine Administration
· Cash control
· Reconciliations (trial balance)
· Checking and control daily activities in compliance with The Banks operational manuals and circulars.
· Responsible for employee record keeping in the Branch
· Data quality
2. Service Delivery
· Attend and resolve customer queries and complaints timeously
· Queue management
· Signage
· Stationary
3. Sales Support
· Maintenance of existing documentation (FIA and data quality.
· Checking of sales documentation and record keeping
· Identify cross-selling opportunities and refer such opportunities to the sales department.
4. People Management
· Ensure optimization of people capabilities in the branch.
· Ensure effective implementation of performance and talent management in the branch (reinforce performance culture in the branch)
· Staff development (training and coaching)
· Career Management
· Attend to grievance and disciplinary matters in the Branch
Required Competencies
· Deciding and Initiating Action
· Leading and Supervising
· Analysing
· Planning and Organising
· Delivering Results and Meeting Customer Expectations
· Adapting and Responding to Change
· Coping with Pressures and Setbacks
· Achieving Personal Work Goals and Objectives
Minimum requirements
Experience/Knowledge & Skills
· At least 5 years general banking experience
· Knowledge of products and services
· Knowledge of Business and Administration procedures
· Good leadership skills
· Knowledge of general operations of the Bank
· Computer literacy essential (Word, Excel and PowerPoint)
· Skills in analyzing and evaluating financial information
· Excellent interpersonal relationship skills
QUALIFICATION
Diploma in Commercial field
Certificate in Banking an advantage
