Key Performance Areas (KPAs)

Responsible for effective and efficient execution and control of administrative activities related to branch management in compliance with the Bank’s policies, procedures, rules and regulations.

Responsible for handling and screening telephone calls in a professional, timeous and informative manner. 

·         Perform various clerical duties which support the operation of the branch. 

·         Provide excellent and timeous service to mainly external clients in order to meet their expectations. 

·         Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved

·         Grade 12

·         Formal qualification will be an added advantage

Knowledge/Expertise/Skills

·         Knowledge of clerical and administrative procedures

·         Knowledge of client service and practices and principles.

·         Strong computer skills

·         Good communications skills and professional personal presentation

·         Great attention to detail.

·         Flexible and possesses cultural awareness

·         Self-confidence and interpersonal skills

 Behavioural Competencies

a)    Interacting and presenting

·         Relating and networking

·         Presenting and communicating information

b)    Organizing and Executing

·         Delivering and meeting customer expectations

·         Planning and organizing

c)    Adapting and Coping

·         Adapting and responding to change

d)    Supporting and Coorperating

·         Working with people

·         Adhering to principles and values