ATM Custodian (RB3) - Gobabis Branch

Listing reference: capbw_001394
Listing status: Closed
Apply by: 7 March 2024
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Gobabis
Contract: Permanent
Remuneration: Market related
EE position: No
Responsible for the cash replenishment, balancing and availability of Automatic Teller Machines (ATMs) in order to be able to provide an efficient and professional service to the customers of the Bank.
Job description


1. ATM Administration

1.1 Preparation of cash replenishment requisitions
• Ensure accuracy when determining ATM terminal cash replenishment requirements and/or including all terminals and/or the correct preparation of the cash replenishment requisitions.

1.2 ATM Cash balancing
• Responsible for balancing the cash in various ATM’s every two weeks and when deemed necessary and provide balancing documents to the ATM department for reconciliation purpose.

2. ATM service

2.1 Servicing ATM’s
 Ensure that prescriptions and procedural requirements are followed when servicing ATMs (two persons present), as follows:
o Correct cash balancing at ATMs
o Correct cash management
o Correct loading of note denominations per terminal
o Ensure that ATM receipt rolls are sufficient
o Collect retained cards on a daily basis when visiting the ATMs

• Discretionary decisions regarding cash replenishment and ATM servicing resulted in on average less than optimum terminal availability and client service, compared to bank norms. 

2.2 ATM Availability
 Ensure that the ATMs are available most of the time

2.3 Standby service
 Ensure reaction time to arrive at inactive ATMs, after being instructed by the Help Desk, is on average between 25 and 30 minutes. ATM Custodians should be most of the time immediately available when on standby for call-outs.
3. Customer Focus
3.1 Customer service
 Ensure that corporate clients and retail banking are handled in a professional manner and provided with accurate information according to requirements.

4. General
 Must be prepared/willing to do any other reasonable and lawful instruction/task and ensure that it is carried out on time and correct.

• Accuracy
• Committed
• Energetic and willing
• Planning and organizing skills
• Time management
• Loyalty
• Teamwork
• Reliability
• Integrity

Minimum requirements

• Professional image and grooming
• Self-confidence and interpersonal skills
• 1-2 Years’ experience in a banking environment
• Computer literate
• Knowledge of the system and processing activities
• Grade 12 (25 Points)

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