Admin Support Clerk (RB3) - Karasburg Branch
Listing reference: capbw_001421
Listing status: Closed
Apply by: 11 March 2024
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Karas Region
Contract: Permanent
Remuneration: Market related
EE position: No
Introduction
Outstanding delivery of administration function requirements, execute customer request and follow up on customer queries and recovery of relevant cost.
Job description
Key Performance Areas (KPAs)
1 Routine Administration
1. Ensures that all documents are received when closing and transferring cheque/savings/investment and general ledger accounts.
2. Carry out all instructions from clients accurately and on time and forward for checking.
3. Update and complete cheque/savings/investment and general ledger opened and closed register and forward for checking.
4. Carry out instructions received for the reservation of funds timeously and correctly and references are made where necessary. Forward for checking.
5. Carry out account transfer instructions correctly and forward for checking.
6. Carry out account closure instructions correctly and forward for checking.
7. Carry out instructions in connection with returns timeously and accurately and forward for checking.
8. Check and file all cheques in excess of N$2 000 correctly and dispatch bank statements on time (rural only).
9. Sees to it that debit and credit entries and internal transfers are effected with the necessary authorization and signatures.
10. Attend to lists and reports daily and rectified as per laid down procedure.
11. Ensures that costs are recovered according to guidelines.
12. Handle all customer queries received from service areas/direct telephone relating to cheque/savings/investment and general ledger accounts.
13. Keep filing of client’s confidential files, cheque books and cheque/savings/investment and general ledger related documentation up to date, correctly and timeously.
14. Action stop payments in accordance with procedures.
15. Action stop orders in accordance with procedures.
16. Do system changes on RIM correctly.
17. Undertake amendments to mandates and forward for checking.
18. Verify/Authenticate clients’ signatures before transactions can be processed on all accounts.
2 Customer Focus
Provide professional customer service and give correct information to clients.
3 Sales Focus
Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved.
4 Expertise
1. Adequate knowledge of Banks products and services that applies to this post.
2. Has sufficient knowledge of the systems and procedures that apply to his job to carry out the work effectively.
5 Conduct
Abide by and uphold the Banks “code of conduct” regarding: professionalism, commitment, reliability, confidentiality, brand loyalty, behaviour in public discipline, etc
6 Other duties
Willing to perform any other reasonable and lawful duties assigned by the management.
Core Competencies
• Assertive
• Interpersonal Sensitivity
• Insight/understanding
• Delivering Results and meeting customer expectations
• Ability to work well under pressure.
Minimum requirements
Experience/Knowledge & Skills
• Entrance level job
• Computer literacy essential (Word, Excel)
• Good interpersonal relationship skills
QUALIFICATION
- Grade 12, Accounting and Mathematics
- Certificate in Banking will be an added advantage
