Enquiry Clerk

Listing reference: capbw_000032
Listing status: Closed
Apply by: 15 December 2021
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Katima Mulilo
Contract: Fixed Term Contract
Remuneration: To be Discussed
EE position: No
Introduction
Provide effective, efficient and timeous frontline services and solutions related to enquiries to clients.
Job description

KEY PERFORMANCE AREAS (KPAS)

Routine Administration

  • Responsible for effective and efficient execution and control of all frontline administrative activities related to enquires in compliance with the Bank’s policies, procedures, rules and regulations.

Service Delivery

  • Provide excellent and timeous service in order to optimize client experience and satisfaction.
  • Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved

Operational Risk

  • Responsible for effective and efficient execution of internal processes and procedures related to enquiries in compliance with the Bank’s operational manuals and circulars in order to minimize operational risk.

Core Competencies

  • Interacting and presenting
  • Delivering and meeting customer expectations
  • Planning and organizing
  • Adapting and responding to change
  • Working with people
  • Adhering to principles and values

Minimum requirements

Knowledge/Expertise/Skills

  • Atleast 2 years banking experience.
  • Adequate knowledge of Banks products and services, sales and administration.
  • Self-confidence and interpersonal skills
  • Knowledge of clerical and administrative procedures
  • Strong computer skills
  • Knowledge of client service and practices and principles.
  • Excellent interpersonal skills
  • Good planning an organising skills
  • Good communication skills

Qualifications

  • Grade 12, preferably in Accounting and Mathematics
  • Certificate in Banking will be an added advantage

Our website uses cookies so that we can provide you with the best user experience. By continuing to use our website, you agree to our use of cookies.