Branch Administrator (RB7) - Capricorn Branch

Listing reference: capbw_001335
Listing status: Under Review
Apply by: 7 February 2024
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Windhoek
Contract: Permanent
Remuneration: Market related
EE position: No
Responsible for effective management of operational services in the branch.
Job description

Key Performance Areas (KPAs)

 Routine Administration

·        Cash control

·        Reconciliations (trial balance)

·        Checking and control daily activities in compliance with The Banks operational manuals and circulars.

·        Responsible for employee record keeping in the Branch

·        Data quality

·        Open and close of Branch

  Service Delivery

·        Attend and resolve customer queries and complaints timeously

·        Queue management

·        Signagealuation of customer feedback and developing customer experience improvementmendations.

·       Customer service effecientcy.  Resource planning for peak times.

·       Staff planning management.

·       Resource optimisation

  Operational Risk Management

·       Control of inventory and stationary

·       Management and controlling of ATMs

·       AML reporting (EDD, FIA, FATCA)

·       Equipment (Fire, Laptops, Tablets etc)

·       Ensure compliance and adherence to internal controls, procedures and regulations

 Sales Support

·        Maintenance of existing documentation (FIA, Account openingand data quality).

·        Checking of sales documentation and record keeping

·        Identify cross-selling opportunities and refer such opportunities to the sales department.

  People Management

·        Ensure optimization of people capabilities in the branch.

·        Ensure effective implementation of performance and talent management in the branch (reinforce performance culture in the branch)

·        Staff development (training and coaching)

·        Attend to grievance and disciplinary matters in the Branch


Competencies (Essential)

a)     Leading and Deciding

b)     Interacting and Presenting

·        Relating and networking

·        Persuading and influencing

c)     Supporting and Co-operating

·        Adhering to principles and values

d)     Organising and Executing

·        Delivering results and meeting customer expectations

·        Planning and Organising

e)     Adapting and Coping

                    Adapting and responding to change

f)       Supporting and cooperating

·        Working with people.

Minimum requirements


  • Diploma pin Accounting / Business Management or similar with a minimum of 5 years’ experience of which 3 years should be at supervisory level


  • Knowledge of retail or commercial Banks products and services, credit principles, sales and administration.
  • Intermediate Computer Skills (Word, Excel, Outlook, PowerPoint,Teams)
  • Excellent Leadership skills
  • Excellent interpersonal relationship skills
  • Good planning an organising skills
  • Good verbal communication skills
  • Good writing skills for reporting

Our website uses cookies so that we can provide you with the best user experience. By continuing to use our website, you agree to our use of cookies.