Senior E-Channel Processing Officer (GL5) - Payments & E-Channels
Listing reference: capbw_003144
Listing status: Online
Apply by: 7 April 2026
Position summary
Industry: Banking
Job category: Other: Banking, Finance, Insurance, Stockbroking
Location: Windhoek
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Responsible for processing of batch electronic payments, clearing and settlement transactions via the appropriate systems and interfaces.
Job description
KEY PERFORMANCE AREAS (KPAs)
1. E-Channel Processing
Responsible for processing & monitoring which includes the following:
• Monitoring of inward & outward NamPay files & System (ENDO, ENCR & NRTC)
• Investigation, reporting, resolving and/or escalation of NamPay issues to relevant internal or external parties
• Investigation and clearing of exception items on internal account for NamPay transactions
• Provide payment reports to bureau clients
• Handling of ManageEngine calls from branches for information regarding movements on client accounts.
• Handling of queries received from external banks
• Handling of daily client queries
• Handling of recalls requests (Internal & External)
• Handling of dispute requests (Internal & External)
• Processing of incoming and outgoing Visa files
• Investigation and solving of errors on all incoming & outgoing files
• Perform regression testing in various environments
• Monitoring of UAT EFT & Card Report environments to ensure system is up
• Monitoring IPP system
• Handling of all disputes on IPN transactions
• Handling of all recalls on IPN transactions
• Understand IPN system, messages, etc.
• Assist with Phase 1 UAT testing on IPN project & continuous improvement testing
• Assist with Phase 1 Pilot testing on IPN project & continuous improvements
2. Customer Focus
• Provide professional customer service to branches, departments, external service providers & clients
3. Operations and General Administration
• Assist with member testing, billing, disputes and technical changes to be implemented to systems, reporting and coordination of down times, as required by supervisor.
• Report any breach of Industry rules and regulations to supervisor.
• Report any breach of Capricorn Group policies/procedures to supervisor.
• Assist with checking of daily activities, including but not limited to, processing of all incoming and outgoing files as required by supervisor.
• Assist with testing for implementation and upgrading of systems and procedures.
• Assist with member testing, billing, disputes and technical changes to be implemented to systems, reporting and coordination of down times, as required by supervisor.
• Report any breach of Industry rules and regulations to supervisor.
• Report any breach of Capricorn Group policies/procedures to supervisor.
• Assist with checking of daily activities, including but not limited to, processing of all incoming and outgoing files as required by supervisor.
• Assist with testing for implementation and upgrading of systems and procedures.
4. Innovation and Development
• Provide feedback up reporting line concerning findings or potential risks/improvements.
• Provide feedback up reporting line concerning findings or potential risks/improvements.
5. General
The person should be prepared/willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time.
The person should be prepared/willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time.
CORE COMPETENCIES
• Well organized, dynamic, and innovative
• Self-confidence, drive and tenacity
• Accuracy
• Adaptability
• Assertiveness
• Committed
• Conscientious
• Consistency
• Analytical Skills (Problem Identification, Information Gathering, Research, Solution Implementation)
• Detailed and methodical
• Ability to handle pressure
• Must be willing to work overtime and on weekends
• Well organized, dynamic, and innovative
• Self-confidence, drive and tenacity
• Accuracy
• Adaptability
• Assertiveness
• Committed
• Conscientious
• Consistency
• Analytical Skills (Problem Identification, Information Gathering, Research, Solution Implementation)
• Detailed and methodical
• Ability to handle pressure
• Must be willing to work overtime and on weekends
Minimum requirements
JOB SPECIFICATIONS
Qualifications
• Grade 12
• A relevant degree/diploma will be an advantage
Experience
• At least 3 years general banking experience
• Requirement to have Excel skills
• Requirement to have knowledge of Industry rules & regulations related to Visa, Namclear, Nampay
• Requirement to have knowledge specific to the business, e.g. banking products, digital channels
• Advantage to have knowledge specific to business systems, i.e. Phoenix, Biztalk, FPH, EPA, IPN, etc.
• Technical aptitude with good organizational, analysis and problem-solving skills
• Ability to thrive in a fast-paced, complex and dynamic environment
• Ability to pay attention to details
• Effective written and oral communication skills as well as strong interpersonal skills
