Client Service Coordinator (RB3-RB5) Noordoewer Service Centre
Listing reference: capbw_002724
Listing status: Online
Apply by: 24 September 2025
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Noordoewer
Contract: Permanent
EE position: No
Introduction
The role's primary purpose is to welcome customers and coordinate the branch flow through efficient queue management and excellent client service by providing educative assistance to customers to complete transactions on various remote and self-service channels.
The incumbent will additionally be responsible for ensuring all emails and telephone calls are accurately responded to within the agreed Service Level Agreement (SLA).
Job description
KPA (KEY PERFORMANCE AREAS)
A) General Customer Demands
• Welcomes customers to the branch in a timely and professional manner.
• Proactively identify customers in the teller queue who need to make cash deposits.
• Provides professional assistance by explaining to customers how to complete a deposit transaction at the cash deposit ATM.
• Educates and informs customers about various self-service and remote facilities and benefits.
• Assists customers with all electronic channels service requests.
• Co-ordinate the flow of the branch by assisting customers at the Queue Management System (QMS) and where relevant channel customers to the correct self-service devices.
• Responsible for ensuring that enquiries and complaints are dealt with professionally and correctly referred where necessary.
• Refer new business opportunities and leads to the sales consultant or relevant teams.
• Identify demand generation opportunities such as Easy Wallet, Alert Me notifications, Mobile App, etc. and refer to relevant team members for further processing.
• Remain abreast with the Bank’s products and services.
• Execute relevant ATM custodian duties and tasks.
• Execute ad hoc duties as required by business and directed by line manager.
B) Competency profile
Leading and Deciding Action
- Deciding and Initiating Action
- Leading and Supervising
Supporting and Co-operating
- Working with People
- Adhering to Principles and Values
Interacting and Presenting
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
Analysing and Interpreting
- Writing and Reporting
- Applying Expertise and Technology
- Analysing
Creating and Conceptualising
- Learning and Researching
- Creating and Innovating
- Formulating Strategies and Concepts
Organising and Executing
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
Adapting and Coping
- Adapting and Responding to Change
- Coping with Pressures and Setbacks
Enterprising and Performing
- Achieving Personal Work Goals and Objectives
- Entrepreneurial and Commercial Thinking
Minimum requirements
Qualifications
• Minimum of grade 12 certificate or NQF4 level qualification
• Tertiary education will be an advantage
Experience
• Minimum 2 years of client service experience within the retail/financial/banking industry
Additional Information
• Psychometric assessment (must be on par or above the norm group for verbal assessment batteries)
• Clear criminal and credit record
• Must have access to transport(personal/public)
• Flexible and mobile across regions
