•    Identifying methods to ensure that all messages captured, are correctly verified and matched.
•    Ensure that charges are recovered when relaying messages to other banks.
•    Ensure that all clients, including branches, banks and head office staff are handled in a professional manner and to provide them with accurate information and guidance about the Bank’s SWIFT services.
•    Pro-actively identify and follow-up on ways to increase productivity within the department.
•    Ensure that clients are kept up to date with bank related changes affecting them e.g. correspondent bank changes. 
•    Ensure that all SWIFT messages are processed accurately and in line with SWIFT Rules and Regulations.
•    Manage communication inward and outward to facilitate co-operation and the smooth running of required process. Responsible for providing information on SWIFT system challenges to IT Support Desk, IT Applications Support Engineer and IT Support Lead to assist in the resolution of these challenges.
•    Effective communication to all stakeholders on SWIFT system challenges.
•    Responsible for the accurate administration related to all SWIFT transactions / messages.
•    Ensure SWIFT testing with IT Support Desk and Trustlink (SWIFT Service Provider) as required by Supervisor:  SWIFT.
•    Ensure the establishment of RMAs along with the Manager:  Customer Service and Financial Institutions as required by Supervisor: SWIFT.
•    Provide report on RMAs to the Manager:  Customer Service and Financial Institutions as required by Supervisor: SWIFT.
•    Adequate follow-up on unresolved RMAs with the Manager:  Customer Service and Financial Institutions as required by Supervisor: SWIFT.
•    Monitor and give direction on all SWIFT messages.
•    Assist with urgent cancellations of MT103 instructions which was sent in error. 
•    Addressing and resolve Vostro account statement queries.
•    Liaising with IBS Sales team and external clients on request for setting up of Vostro account statements.
•    Keep record of MT191 charges that were received and keep a recon on charges captured on the system by SWIFT Team.
•    Guide the Internal clients and departments with regards to the correctness of SWIFT messages as per SWIFT standards.
•    Ensure timeous delivery to the Sales team on returns on outgoing payments.
•    Ensure timeous delivery to the Incoming team in the case of relay returns.

 

ADMINISTRATION:        

•    Ensure that mistakes are detected before execution of any SWIFT instruction. 
•    Ensure that outward requests comply with Swift Regulations and that all relevant fields are completed.
•    Manage product delivery quality, ensuring consistency and improvement.
•    Checking of the various SWIFT messages captured by the SWIFT clerks.
•    Ensure accurate execution and delivery of Vostro account statements to Foreign Banks.
•    Supporting IBS with queries and unique needs.
•    Investigate and refer serious queries and complaints to the Supervisor: SWIFT.
•    Ensure all MT191 charge claims are processed on time to prevent loss of income.
•    Authorizing and releasing of SWIFT instructions to foreign banks.
•    Ensure that all the current day’s instructions have been processed and that nothing is held over to prevent paying Back-Valuation Fees.
•    Ensure that all hardcopies are scanned on time to the relevant parties.
•    Ensure timeous scanning and delivery of queries from Foreign Banks.
•    Checking of all SWIFT queues to make sure all messages have been processed.
•    Ensure a clear understanding of all different Swift message types – training of sub-ordinates.
•    Manage challenges related to SWIFT in the absence of the Supervisor: SWIFT.
•    Make sure that the SWIFT printing is done timeously, to give ample time for scanning and that the relevant messages reach its intended destination in time to be actioned.
•    Take ownership of SWIFT duties to be actioned in time.
•    Make sure that all queries and tasks are handled in an efficient manner.
•    Acting on notifications from IT and Trustlink in cases of format errors (where payments were rejected) and instructing the SWIFT team to action manually. 

 

•    Identify development areas to institute adequate training (informal) to maintain service standards and stimulate excellent work ethics and good morale.
•    Ensure that Subordinates are well equipped with the tools to perform their duties accurately.
•    Performance Reviews.
•    Effective management of poor performance.
•    Provide SWIFT message compiling expertise to subordinates.
•    Encourage open communication with subordinates.
•    Create positive and productive work environment.

 

•    Ensure that outward requests comply with Swift Regulations and that all relevant fields are completed.
•    Ensure that all the current day’s instructions have been processed and that nothing is held over to prevent paying Back Valuation Fees.
•    Checking of all Swift queues to make sure all messages have been processed. 
•    Revisit processes/procedures to identify risks and to minimise human error. 
•    Ensure no losses occur.  
•    Manage challenges related to SWIFT.
•    Comply with the banks processes and procedures to eliminate unnecessary risks.
•    Update new staff on changes in processes and keep abreast with changes in SWIFT environment.eg. New ISO 2022 changes.
•    Be alert when training new staff.

•    Planning and organizing in order to achieve targets. 
•    Good understanding and sound knowledge of the Bank’s various systems, policies and procedures.
•    In depth understanding of SWIFT Rules and Regulations.
•    Positive attitude towards system and system changes.
•    Accuracy
•    Energetic and willing to learn.
•    Time management.
•    Loyalty.
•    Leadership.
•    Communication both written and orally in English.