Supervisor: E-Channel Processing (GL6) - Payments & E-Channels
Listing reference: capbw_001328
Listing status: Under Review
Apply by: 30 January 2024
Position summary
Industry: Banking
Job category: Other: Banking, Finance, Insurance, Stockbroking
Location: Windhoek
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Responsible to ensure that electronic payments, clearing and settlement transactions on the applicable systems and interfaces are processed in an efficient and timeous manner, including the resolution of departmental related queries.
Job description
KEY PERFORMANCE AREAS (KPAs)
1. Daily Processing
• Responsible for effective supervision of ACB processing which includes the following:
o Processing of incoming & outgoing EFT files to and from BankservAfrica
o Monitoring of inward & outward NamPay files & System (ENDO, ENCR & NRTC)
o Investigation, reporting, resolving and/or escalation of NamPay issues to relevant internal
or external parties
o Investigation and clearing of exception items on internal account for both EFT & NamPay
transactions
o Investigation and clearing of unpaid items
o Provide unpaid/payment reports to bureau clients
o Handling of ManageEngine calls from branches for information regarding movements on
client accounts.
o Handling of queries received from external banks
o Handling of daily client queries
o Handling of recalls requests (Internal & External)
o Handling of dispute requests (Internal & External)
o Processing of incoming and outgoing Visa files
o Investigation and solving of errors on all incoming & outgoing files
o Perform regression testing in various environments
• Checks & control of daily activities, including, but not limited to, processing of all incoming &
outgoing files with laid down prescriptions.
• Compiling and submission of Bank of Namibia EFT monthly return
• Testing, Implementation and Upgrading of systems and updating of procedures / processes
• Responsible to see to it that we comply with industry and central bank rules and regulations
2. Personnel Management
• Leadership and guidance to reporting employees
• Staff motivation
• Resource management and allocation
• Performance appraisals of E-Channel Processing Officersand management
• Career development
• Identifying training needs for consultants jointly with the Manager: Digital Channels Sales &
Support
3. Operations and General Administration
• Manage targets and initiatives
• Obtaining approval for invoices for department
• Yearly Planning and Budgeting for department
• Member testing, billing, disputes, technical, responsible for changes to be implemented to
systems, reporting and coordination of down times
• Report any breach of Capricorn Group policies/procedures management
• Report any breach of Industry rules and regulations to management
• Resolving of client dispute-related requests
• Identify, monitor and manage risks to minimise internal and external losses
• Root cause analysis and resolution of bugs / defects to minimise system errors and exceptions
• Monthly Manco reporting and monitoring of agreed targets and objectives
• Incident Management:
o Logging of Incidents on Metric Stream
o Facilitating incident meetings
o Liaise and work closely with other stakeholders in the financial sector (regulatory, banks,
BON, etc.)
o Ensuring recoveries are done
o Reporting on incidents recovery process
o Reconciliation of incident (recoveries, payments, etc.)
• Represent Bank Windhoek within the context of the Namibian Payment/Banking Industry
o Attendance & active participation in EFT Forum meetings & subcommittees
o Provide feedback to management on discussion & action items imitating from industry
meetings
o Log LBC/Change Requests internally and/or to vendors for Industry User Notices
o Ensure that any rules updates are communicated internally
4. Innovation
• Provide input and suggestions regarding areas where processes can be improved to increase
efficiency or reduce risk and losses
5. Customer Focus
• To deliver service excellence proactively and continuously to all stakeholders
• To provide a professional service for the Branch and to ensure the effective handling of
incoming and outgoing calls
6. General
• The person should be prepared and willing to do any other reasonable and lawful
instruction/task and ensure that these are completed within agreed timelines
CORE COMPETENCIES
• Leading and deciding
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Analyzing and Interpreting
• Planning and organizing
• Adapting and responding to change
• Adhering to principles and values
• Committed and Dependable
• Team player
• Loyalty
Minimum requirements
Experience/Knowledge and Skills
• Must have 3 years’ experience in banking and payment & clearing systems
• Must have knowledge of Industry rules & regulations related to Visa, Namclear & BankServ Africa
• Must have knowledge specific to the business, e.g., banking products, digital channels
• Must have knowledge specific to business systems, e.g., Phoenix, Biztalk, FPH, EPA, TCM, etc.
• Significant exposure to supervisory position/s
• Advanced Excel skills
• Technical aptitude with good organizational, analysis and problem-solving skills
• Ability to thrive in a fast-paced, complex and dynamic environment
• Ability to work under pressure
• Ability to pay attention to details
• People Management and Leadership skills
• Conflict Resolution skills
• Effective written and oral communication skills
• Strong interpersonal skills
• Time Management
QUALIFICATIONS
• Grade 12
• At least a minimum of 3 years’ experience in banking and an EFT payments environment
• A relevant degree/diploma will be an advantage
