Senior Officer: IPO Compliance and Administration (GL7) - International Operations
Position summary
Introduction
Job description
1. FINANCIAL
- Daily Investigate open Nostro recon credits / debits applicable to Incoming Payments.
- Ensure that funding needs are sufficiently communicated to Treasury with regards to Inward Payments fund returns.
- Keep losses, penalties, and fines to a minimum.
- Continuously look for methods and ways to simplify workflows and maximise productivity and efficiency.
- Achieve objectives of the Division.
2. CLIENT SERVICE
- Check all Balance of Payment forms received from clients and processed by subordinates on AppWorks – ensure full completion – before approval and submission to the Regulator.
- Maintains regular and a high standard customer contact to ensure a positive perception and reputation of our Bank’s role as a quality service provider in Incoming Payments.
- Support internal and external clients with queries and unique needs.
- Ensure clients and branches are handled in a professional manner.
- Handle complex customer complaints as escalated by subordinates.
- Refer complex customer queries and complaints to the Manager: Payments or Manager: Forex & Compliance.
- Ensure accurate information about the Bank’s international products and services are communicated to customers.
- Establish and nurture existing or previous client relations to attract new business.
- Resolve errors on client accounts with subsequent communication to the client.
- Ensure that debit authority is obtained from clients on funds recalled by Foreign Banks.
- Ensure that client administration is updated regularly pertaining to ITOs to ensure correct charges and exchange rates are applied (Corporate & Forex Select clients).
3. PROCESSES, SYSTEMS AND ADMINISTRATION:
- Daily monitoring / action of all outstanding credit / debit items on the Nostro Recons relating to Incoming Payments within 2 days from receipt.
- Provide DAILY feedback on outstanding items, to the Manager: FX Interbank Settlements and Recons.
- Check and communicate matching items on nostro recons to the Manager: FX Interbank Settlements and Recons where necessary.
- Timeous resolution of all open items relating to Incoming Payments on AppWorks – daily and monthly as received from Middle Office.
· Submit Loss / Near Miss Reports within 48 hours after discovery.
· Ensure that passport copies of Beneficiary clients are attached to transactions and forwarded to Compliance where it relates to Gift payments amounting to NAD500,000 and above.
· Ensure that electronic copies are kept of all Gift payments with supporting documents for Compliance Reporting purposes.
· Ensure that Gift reported payments are noted / signed off where required.
Review and scrutinize BOPCUS forms and documentation submitted by clients to ensure compliance with EXCON, FIA, FIC and any other regulations as submitted by subordinates.
Ensure required documentation are timeously provided where BOP reporting reviews / inspections are initiated by Compliance.
Manage compliance requirements and internal risk policies pertaining to Incoming Payments including BOPCUS reporting.
Ensure that all incoming payments related to loan funds have been signed off / approved electronically by the Manager: Exchange Control and necessary documents are attached.
Ensure correct BOPCUS categories are applied – investigate any uncertainties / deviations.
Ensure correct information is obtained for BOPCUS reporting purposes.
Understanding how Exchange Control relates to the Balance of Payment reporting process.
Manage inspections from the Regulator on BOPCUS reporting.
No findings on BOPCUS reporting.
Ensure that proper record keeping procedures are adhered to.
Keep abreast with amended Bank of Namibia determinations and legislative requirements within the industry pertaining to Incoming Payments and ensure adoption thereof.
Timeous submission of applicable monthly and quarterly information to AML/Compliance and the Regulator.
Revisesit and review processes/procedures in an effort to identify risks and to minimise human error with specific focus on BOPCUS Reporting.
Obtain company name change documents where necessary and ensure that copies are scanned and filed electronically on public drive for easy access.
Investigating all BOPCUS discrepancies / exceptions within 24-hour timeframe and keep record for training purposes.
Keep track and statistical data on BOPCUS discrepancies, the resolution thereof and arrange training sessions for development.
Ensure immediate implementation of changes to policies and procedures applicable to Incoming payments.
Continuously look for methods and ways to simplify workflows and maximise productivity and efficiency.
Ensure applicable AppWorks reports / queues have been actioned / cleared.
Responsible for the assignment of payments to consultants.
Ensure Special Rate client information on AppWorks is uploaded.
Ensure all communication is attached to applicable MT103 payment on AppWorks where changes have been made relevant to BOPCUS reporting.
Ensure transaction information is captured accurately on AppWorks.
Ensure that all Incoming swift payment instructions (MT103s) with amended details are actioned.
Ensure that ITOs between NAD1 million and NAD 5 million are noted / signed off by the Manager: Forex & Compliance or Manager: Payments.
Ensure that ITOs between NAD 5 million and above are noted / signed off by the Manager: International Operations.
Responsible for ITO Reversals.
Provide monthly statistics on Consultants’ performance.
Handle and ensure resolution of system challenges.
Check / Verify correctness of financial leg of transactions as submitted by subordinates on AppWorks.Responsible for AppWorks system administration of all Incoming Payments. Prepare a development / training plan for Subordinates.
4. GENERAL
Must be prepared and willing to do any other reasonable and lawful instruction/task and ensure that it is carried out on time and correct.
Minimum requirements
Experience/Knowledge & Skills
- Sound knowledge of all International products
- Selling and marketing skills
- Professional image and grooming
- Self-confidence and interpersonal skills
- Computer literate
- Sound knowledge of Exchange Control Rulings / Regulations and BOPCUS
- Knowledge of AppWorks, FM Canvas, Phoenix, SAP TRM and SWIFT systems
- 6 Years’ experience in International Operations environment of which 2 years must be in a supervisory position.
- Excellent client-relation skills.
Qualifications
- Matric
- A relevant commerce diploma/degree or banking diploma will be an added advantage.
