• Workflow Coordination:
- Plan and manage the end-to-end workflow of creative projects, ensuring smooth
transitions between concept, design, production, and delivery.
- Gatekeep and act as the primary liaison between the creative team and internal
clients (e.g., marketing, sales, and product teams).
- Prioritise and assign projects based on deadlines, resources, and business
objectives.
• Scheduling and Timelines:
- Develop and maintain project schedules, ensuring all milestones and deadlines are
met.
- Proactively identify potential bottlenecks and implement solutions to keep
projects on track.
- Communicate project status updates to stakeholders and team members
regularly.
• Resource Allocation:
- Monitor team workloads and allocate resources effectively to balance capacity,
demand and wellness.
- Coordinate freelance or external vendor support when necessary.

• Quality Control:
- Oversee the production process to ensure all deliverables meet brand standards
and client expectations.
- Review proofs, mock-ups, and final deliverables for accuracy and consistency.
- Keep up to date with the latest production trends, materials, and
technologies/innovations.
- Hands-on during projects that require production (e.g., photoshoots, activations,
recordings, etc)
• Budget Management:
- Track project budgets, including costs for external vendors, printing, and other
production expenses.
- Ensure cost-effective solutions without compromising quality.
• Vendor Management:
- Source, negotiate with, and manage relationships with external vendors (e.g.,
printers, photographers, videographers, etc.).
- Ensure vendors deliver high-quality work on time and within budget.

Process Improvement
• Optimise Workflow:
- Identify opportunities to streamline processes and improve efficiency within the
creative department.
- Implement tools and systems to enhance project tracking, reporting and
communication.
• Documentation and Reporting:
- Maintain accurate records of project timelines, budgets, and resource allocation.
- Generate reports on team performance, project completion rates, and other key
metrics to Creative Director

Brand Compliance Management
• Ensure all-round compliance and quality assurance of production material to all Bank
Windhoek brand elements, including corporate and visual identity and brand value
proposition
- Tone of Voice
- Look and feel
- Brand Attributes and Values
- Corporate and visual identity
- Brand Value Proposition
• Ensure brand consistency from artwork produced across all customer touchpoints
(internal and external)

Team Support
• Assist with administration duties and provide feedback to the Creative Director.
• Lead by example to help foster a positive, creative environment and culture and
motivate creative brilliance.
• Collaborate with creatives and marketing professionals to ensure quality delivery and
departmental growth

General Duties
• Must be willing to perform any other reasonable and lawful duties assigned by
management and ensure they are completed on time and in full.
• Must possess a valid driver’s license.

Core Competencies:
• Excellent organisational, communication, and project management skills.
• Mature work ethic and emotional intelligence.
• Attention to detail and a commitment to quality and efficiency.
• Ability to thrive under pressure and meet tight deadlines.
• Strategic thinking and proactive problem-solving.
• Strong negotiation and vendor management skills.
• Adaptability and a willingness to embrace change.
• In touch with the latest trends, innovation, and culture