Forex Support Administration & Compliance - (GL6)
Listing reference: capbw_002741
Listing status: Online
Apply by: 22 September 2025
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Windhoek
Contract: Permanent
EE position: No
Introduction
• Responsible for the effective overall control of Incoming Forex Payments covering all the related risks, including Exchange Control, BOPCUS, FIA and other compliance and procedural requirements specifically focused on all branches.
• Monitor external customers’ Cross Border business.
• Provide administrative, development and Forex support to the Supervisor: Foreign Exchange in the attainment of his/her objectives.
• Establish and manage an efficient internal network and working relations and liaison between SWIFT, Treasury, and Branches to ensure that all objectives of the bank as well as other stakeholders are met within agreed timelines.
• Support of Internal and external clients with queries and unique needs
Job description
1. SERVICE
- Maintains regular and a high standard customer contact to ensure a positive insight and reputation of the bank’s role as a quality service provider in International business by doing the following:
- Ensure that all clients and branches within area of control are attended to professionally, timeously and accurately.
- Ensure that the Foreign Exchange Compliance Administrative functions such as Exports are accurately checked, duly signed off, authorised, approved timeously and in line with the Currency and Exchange Manual of Bank of Namibia as well as the prevailing FIC directives.
- Keep abreast with current events, changing trends, business drivers, best practices and legislative requirements within the industry Re-align operations in an effective and timely manner with the minimum impact on service standards.
- Establish and nurture existing and potential client relationship.
- Manage and refer serious and complex customer queries and complaints to the Line Manager.
- Data quality Checks on electronic captured by Branches and International Ops and liaise with respective officers for correction of errors.
2. CUSTOMER FOCUS
- Ensure that individual clients and branches within area of control are handled in a professional manner and with accurate information about the Bank’s International products services and practices in line with the Exchange Control Rules/Regulations.
- Develop supportive relationships across all functional levels in an effort to develop a credible and relevant network
- Provide feedback regarding customer concerns to specific product features, pricing, and new systems development needs.
3. FINANCIAL FOCUS:
- Contribution towards sustainable increase in profit growth by contributing towards FX profits .
- Growth through increase in business from new and existing clients.
- Ensure that Exchange Control/BOPCUS is strictly adhered to, to avoid reputational or financial losses and penalties or fines.
- Efficient control of fees and charges recovery.
- Limit losses due to errors.
4. ADMINISTRATION
- Supervise all records pertaining to underlying FX business as well as diarize applicable transactions in line to the Exchange Control Rulings/Regulations.
- Continuously look for methods and ways to simplify and enhance efficiencies in workflows in order to provide better customer service and reduce potential errors.
- Identify, implement, revisit and manage proper risk control processes and systems in line with international and local Regulatory practices.
- Manage compliance requirements and internal risk policies pertaining to the business unit.
- Quarterly reporting to AML as per FIC Directives
- Provide monthly metric data updates to management for reporting .
- Refer non-compliance of Regulatory and FIC objectives to the Line Manager .
- Assist with queries from internal and external customers relating to administrative duties
- Attend to other Administrative, Excon and Compliance within the department in the absence pf colleagues
- Any Ad-Hoc task assigned by Supervisor or Management.
- Oversee Document Store repository is up-to-date, and payments statuses are updated..
- Conduct spot checks on client payments and supporting documentation to ensure they are correct and forwarded to release funds for processing.
- Resolve Bopcus Error Report from Excon concerning export transactions.
- Approve linked declarations for transactions over 180 days on the TVS system.
- Engage with BON/TVS for transactions that require manual matching.
- Submit a monthly report to Supervisor for payments that exceed the 30-day Forex holding period (Old Bucket Items).
5. PEOPLE MANAGEMENT
- Self-Development
- Identify and coach a suitable candidate to adhere to the succession and capacity building plans of the department.
- Identify and address performance development programs for direct reports.
- Performance/Diversity Management.
- Plan and prepare Forex training of all branches and staff of IBS (Central and Coastal) as and when required.
6. KEY DIMENSIONS OF THE JOB
- Maintain and nurture sound relationships with all branches and departments but specifically with Treasury and branches outside Windhoek to facilitate cross-selling opportunities, knowledge sharing and identification of business opportunities
- Accurate and on time reporting to FIC and BoN.
- Must be prepared / willing to do any other reasonable and lawful instruction/task and ensure that it is carried out on time and correct.
Minimum requirements
Experience/Knowledge & Skills
- Sound knowledge of all international products and exchange control
- Selling and marketing skills
- Professional image and grooming
- Self-confidence and interpersonal skills
- Computer literate
- Fully conversant with Exchange Control Rulings / Regulations
- Bopcus/FIA Compliance
- Excellent knowledge of reporting procedures and record keeping
Qualifications
· Matric (Grade 12)
· Banking diploma recommended
