Branch Administrator (RB6) - Karasburg Branch
Listing reference: capbw_002150
Listing status: Online
Apply by: 29 January 2025
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Karas Region
Contract: Permanent
Remuneration: Market related
EE position: No
Introduction
Responsible for effective management of operational services in the branch.
Job description
Key Performance Areas (KPAs
Routine Administration
· Cash control
· Reconciliations (trial balance)
· Checking and control daily activities in compliance with The Banks operational manuals and circulars.
· Responsible for employee record keeping in the Branch
· Data quality
· Open and close of Branch
· Cash control
· Reconciliations (trial balance)
· Checking and control daily activities in compliance with The Banks operational manuals and circulars.
· Responsible for employee record keeping in the Branch
· Data quality
· Open and close of Branch
Service Delivery
· Attend and resolve customer queries and complaints timeously
· Queue management
· Signagealuation of customer feedback and developing customer experience improvementmendations.
· Customer service effecientcy. Resource planning for peak times.
· Staff planning management.
· Resource optimisation
· Attend and resolve customer queries and complaints timeously
· Queue management
· Signagealuation of customer feedback and developing customer experience improvementmendations.
· Customer service effecientcy. Resource planning for peak times.
· Staff planning management.
· Resource optimisation
Operational Risk Management
· Control of inventory and stationary
· Management and controlling of ATMs
· AML reporting (EDD, FIA, FATCA)
· Equipment (Fire, Laptops, Tablets etc)
· Ensure compliance and adherence to internal controls, procedures and regulations
· Control of inventory and stationary
· Management and controlling of ATMs
· AML reporting (EDD, FIA, FATCA)
· Equipment (Fire, Laptops, Tablets etc)
· Ensure compliance and adherence to internal controls, procedures and regulations
Sales Support
· Maintenance of existing documentation (FIA, Account openingand data quality).
· Checking of sales documentation and record keeping
· Identify cross-selling opportunities and refer such opportunities to the sales department.
· Maintenance of existing documentation (FIA, Account openingand data quality).
· Checking of sales documentation and record keeping
· Identify cross-selling opportunities and refer such opportunities to the sales department.
People Management
· Ensure optimization of people capabilities in the branch.
· Ensure effective implementation of performance and talent management in the branch (reinforce performance culture in the branch)
· Staff development (training and coaching)
· Attend to grievance and disciplinary matters in the Branch
· Ensure optimization of people capabilities in the branch.
· Ensure effective implementation of performance and talent management in the branch (reinforce performance culture in the branch)
· Staff development (training and coaching)
· Attend to grievance and disciplinary matters in the Branch
Competencies (Essential)
a) Leading and Deciding
b) Interacting and Presenting
· Relating and networking
· Persuading and influencing
c) Supporting and Co-operating
· Adhering to principles and values
d) Organising and Executing
· Delivering results and meeting customer expectations
· Planning and Organising
e) Adapting and Coping - Adapting and responding to change
f) Supporting and cooperating
· Working with people.
a) Leading and Deciding
b) Interacting and Presenting
· Relating and networking
· Persuading and influencing
c) Supporting and Co-operating
· Adhering to principles and values
d) Organising and Executing
· Delivering results and meeting customer expectations
· Planning and Organising
e) Adapting and Coping - Adapting and responding to change
f) Supporting and cooperating
· Working with people.
Minimum requirements
Qualifications
- Diploma pin Accounting / Business Management or similar with a minimum of 5 years’ experience of which 3 years should be at supervisory level
Knowledge/Expertise/Skills
- Knowledge of retail or commercial Banks products and services, credit principles, sales and administration.
- Intermediate Computer Skills (Word, Excel, Outlook, PowerPoint,Teams)
- Excellent Leadership skills
- Excellent interpersonal relationship skills
- Good planning an organising skills
- Good verbal communication skills
- Good writing skills for reporting
