Access Control (ES3) - Operations Support
Listing reference: capbw_002591
Listing status: Online
Apply by: 13 July 2025
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Windhoek
Contract: Permanent
Remuneration: Market related
EE position: No
Introduction
PRIMARY PURPOSE OF THIS POSITION:
Ensure excellent access control measures at Bank Windhoek Head Office, Capricorn Corner, Capricorn House, and Capricorn Group Building. Maintaining a high level of security control at specified points to ensure the safety of staff and customers.
Job description
KEY PERFORMANCE AREAS (KPAs)
1. Administration
• Ensure access entrance is secured at agreed times by the Bank at Capricorn Corner, Bank Windhoek Building, Capricorn Group Building, and Capricorn House
• Control staff and customer entrance to specified buildings.
• Issue temporary/visitors access control cards.
• Verify permanent and temporary staff members' access cards on ad hoc basis.
• Maintain a logbook of all customers entering and leaving the specified buildings.
• Inform the Access Control Administrative Officer in the event of access control readers not working
• Inform the Helpdesk 24-hour team if ATMs stationed at entrances are offline
• Immediately report illegal acts/incidents, any attempts of unauthorised entry, and all suspicious or unusual activities.
• Notify the Manager Operations Support in the event of an emergency situation.
• Carry out ad hoc duties relating to access/security control that might be required by the Manager Operations Support.
• Control staff and customer entrance to specified buildings.
• Issue temporary/visitors access control cards.
• Verify permanent and temporary staff members' access cards on ad hoc basis.
• Maintain a logbook of all customers entering and leaving the specified buildings.
• Inform the Access Control Administrative Officer in the event of access control readers not working
• Inform the Helpdesk 24-hour team if ATMs stationed at entrances are offline
• Immediately report illegal acts/incidents, any attempts of unauthorised entry, and all suspicious or unusual activities.
• Notify the Manager Operations Support in the event of an emergency situation.
• Carry out ad hoc duties relating to access/security control that might be required by the Manager Operations Support.
2. Customer Service
• Maintaining an alert state of mind
• Always be friendly to customers and staff entering the building.
• Answer all incoming calls from staff for access arrangements.
• Verify all visitors with department/staff member to be visited.
• Issue and maintain access cards to all permanent staff
• Must be willing to do any other reasonable and lawful instruction as given to the incumbent by his/her supervisor on time.
• Maintaining an alert state of mind
• Always be friendly to customers and staff entering the building.
• Answer all incoming calls from staff for access arrangements.
• Verify all visitors with department/staff member to be visited.
• Issue and maintain access cards to all permanent staff
• Must be willing to do any other reasonable and lawful instruction as given to the incumbent by his/her supervisor on time.
Minimum requirements
- Grade 12
- Experience in Security industry added advantage
- Interpersonal skills
