Key Performance Areas (KPAs)

1.    SERVICE:

•          Maintains regular and a high standard customer contact to ensure a positive insight and reputation of our Bank’s role as a quality service provider in international business.

2.       ADMINISTRATION: 

Record keeping, Administration and following up on Export transactions: 

·         Diarising all Incoming Payments (MT103) uploaded on the Document Store by IPO Officers.

·         Timeously releasing of Payments uploaded on the Document Store by the IPO officer.

·         Ensuring Due diligence is done on Payments uploaded on the Document Store.

·         Ensuring correct Payments and information is forwarded to the clients.

·       Scrutinizing of documents received from clients before releasing payments.

·  Ensuring correct Unique Consignment Reference (UCR) numbers are submitted by clients for Export Advance payments. 

·      Ensuring TIN Numbers are verified of on the Trade Verification System (TVS) system on all Export Advance payments.

·      Forwarding Tax Certificates to Bon/TVS team to validate the TIN numbers.

·     Ensuring correct documentation and information is forwarded to the IPO Processing Officer.

·         Ensuring the Document Store repository is timely updated once Payments are actioned.

·         Send weekly follow-up emails to clients about pending payments to stay within the 30-day Forex holding period.

·         Ensuring that follow-ups are done with clients on payments reported as Export Advance payments

·         Consistently send Follow-up emails to clients to obtain information to link TVS transactions that are older than 180 days.

·         Submit supporting documents to BON/TVS for manual matching and provide notes addressing any discrepancies

·         Assist with queries from internal and external customers relating to administrative duties

·         Forwarding payments with complex scenarios to Excon and Supervisor.

·         Resolving export element queries in the Bopcus error report from Excon.

·         Reporting of non-compliance to the Regulator and Supervisor.

·         Ensuring timely completion of the Inward quarterly report and submission to Supervisor.

·         Attend to other administrative duties within the department in the absence of colleagues.

•   Maintaining an open office communication line for answering clients' questions and providing helpful                    information to other callers. 
•  Exhibit professional conduct in performing day-to-day tasks.

·         Performing any other ad-hoc task assigned by Supervisor or Manager. 

3. GENERAL:

Must be prepared/ willing to do any other reasonable and lawful instruction/task and ensure that it is carried out on time and correct.

Core Competencies:

·         Committed

·         Accuracy

·         Energetic and willing

·         Positive attitude towards system and system changes

·         Loyalty

·         Communication both written and orally in English

·         Teamwork

·         Reliability

·         Planning and organising skills

·         Integrity

·         Working with People

·         Adhering to principles & values

·         Analytical

·         Delivering Results and Meeting Customer Expectations

·         Following Instructions and Procedures

·         Adapting and Responding to Change

·         Coping with Pressures and Setbacks

·         Achieving Personal Work Goals and Objectives

·         Entrepreneurial and Commercial Thinking

Experience/Knowledge & Skills

·         Sufficient knowledge of IBS products and services

·         Knowledge of the systems and procedures within the Bank

·         Professional image and grooming

·         Self-confidence and interpersonal skills

·         Adequate knowledge of Exchange Control and Financial Intelligence Act  

·         5 Years experience in an international banking environment

·         Computer literate

·         Problem solving skills

·         Strong attention to detail and a high level of accuracy with outstanding writing and verbal communication skills.

·         Time-management skills

·         General knowledge of Export procedures.

QUALIFICATION

·         Grade12

·         Certificate in accounting (will be added advantage)

·         Certificate in Banking (added advantage)