KPA (KEY PERFORMANCE AREAS

KEY RESPONSIBILITIES

A) Financial Administration

·        Assist the Collateral Manager/Senior Collateral Officer in the planning and execution of the Branch budget, e.g. recovery of manual charges related to non-interest income.

B) Client Relationship

·        Assist in the management of client relationships by ensuring that clients are handled in a professional manner and information provided is correct.

·        Provide effective and efficient support services to internal clients such as credit division/department in order to enhance service delivery to clients.

C) Sales Focus

·        Assist in identifying cross-selling opportunities and to refer such opportunities and leads to the relevant departments

·        Assist in developing and reinforcing a sales culture in the branch.

D)  Collateral Administration

·        Responsible for effective and efficient administration of collateral activities in compliance with the Bank’s policies and procedures in order to minimise risk and legal implications as per set objectives in the BSC.