Process Architect (SP7) - Processes and Procedures
Listing reference: capbw_003119
Listing status: Online
Apply by: 31 March 2026
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Windhoek
Contract: Permanent
Remuneration: Market related
EE position: No
Introduction
PRIMARY PURPOSE OF THIS POSITION:
• Daily management of the Processes and Procedures department to provide the services required to support the Capricorn Group of companies. Services include the following:
Business Process Improvement
Business Process Re-engineering
Business Process Management
Business Procedure Management
Business Capability Management
• Identify and manage the company’s efforts in obtaining industry standards or quality certifications e.g. ISO certification.
• Implement and manage the selected industry standard or quality certification and provide training to employees on related processes, procedures, and documentation.
• Responsible for the creation and maintenance of the Enterprise Process Repository and the various components that exist within that environment.
• Ensuring that the standards, frameworks and methodologies regarding processes and procedures are in place and being utilised.
• Establish and maintain a central repository for all business processes and procedures.
• Oversee the project and process management duties of the Business Analysts.
• Responsible for the identification, management and resolution of key issues on projects.
• Ensure that services delivered by the department are of a high quality and standard and meets the clients’ expectations.
• Proactively investigates existing processes and procedures, identify areas of weakness and recommend changes.
• Ensure that other entities in the Group are supported.
Job description
KEY PERFORMANCE AREAS (KPAs)
1. KPA
Enterprise Process Repository Responsibilities:
• Implement and maintain the Enterprise Process Repository strategy and plans.
• Manage the Enterprise Process Repository environment and resources to effectively make the most of those assets.
• Play a key role in the structure, delivery and maintenance of Enterprise Process Repository assets.
• Take ownership of the planning and execution of project items related to the delivery of the Enterprise Process Repository environment.
• Ensure service components within the Enterprise Process Repository environment are maintained.
• Implement and maintain the Enterprise Process Repository strategy and plans.
• Manage the Enterprise Process Repository environment and resources to effectively make the most of those assets.
• Play a key role in the structure, delivery and maintenance of Enterprise Process Repository assets.
• Take ownership of the planning and execution of project items related to the delivery of the Enterprise Process Repository environment.
• Ensure service components within the Enterprise Process Repository environment are maintained.
Practice Development
• Plan, schedule and conduct workshops to facilitate structured Meta model and Enterprise Process Repository walk-throughs with the aim of efficient object links, building of logical flows, standardisation, operating model analysis, to-be design and feedback.
• Assist Business Analysts with the building of the operating models and level 1-2 processes according to best industry practice models.
• Understand the Processes and Procedures team requirements and delivery objectives with the aim of establishing effective and efficient Enterprise Process Repository support.
• Assist with the development and maintenance of standard process management components within the Enterprise Process Repository.
• Manage documentation deliverables in terms of quality and timing. Sign off on deliverables created by the Processes and Procedures team.
• Ensure project reporting and communication is in place for own deliverables.
• Incorporate and maintain the relevant modelling notation into the Enterprise Process Repository.
• Prepare and deliver training with regards to the Enterprise Process Repository and Meta model components.
• Maintain Enterprise Process Repository components (Templates, Procedure manuals, Process Objects).
• Maintain the integrity of data captured in the Enterprise Process Repository.
Business Process Architecture
• Take responsibility with regards to Business Process Architecture when developing, implementing and maintaining a standard, a framework, a methodology or a governance structure.
People Management
• Manage Business Analysts to ensure high quality models are produced and effective process analysis can be conducted.
• This entails the planning, monitoring and controlling of work with the aim of quality deliverables.
• Provide advice and guidance to staff to enable them to achieve their objectives.
• Attend to delegated staffing matters of the department.
• Manage the coaching and development of staff.
• Ensure succession planning within the area.
• Pursuing effective reaching of diversity targets.
Ad hoc Requests
• Be willing to perform any other reasonable and lawful duties assigned by management.
• Plan, schedule and conduct workshops to facilitate structured Meta model and Enterprise Process Repository walk-throughs with the aim of efficient object links, building of logical flows, standardisation, operating model analysis, to-be design and feedback.
• Assist Business Analysts with the building of the operating models and level 1-2 processes according to best industry practice models.
• Understand the Processes and Procedures team requirements and delivery objectives with the aim of establishing effective and efficient Enterprise Process Repository support.
• Assist with the development and maintenance of standard process management components within the Enterprise Process Repository.
• Manage documentation deliverables in terms of quality and timing. Sign off on deliverables created by the Processes and Procedures team.
• Ensure project reporting and communication is in place for own deliverables.
• Incorporate and maintain the relevant modelling notation into the Enterprise Process Repository.
• Prepare and deliver training with regards to the Enterprise Process Repository and Meta model components.
• Maintain Enterprise Process Repository components (Templates, Procedure manuals, Process Objects).
• Maintain the integrity of data captured in the Enterprise Process Repository.
Business Process Architecture
• Take responsibility with regards to Business Process Architecture when developing, implementing and maintaining a standard, a framework, a methodology or a governance structure.
People Management
• Manage Business Analysts to ensure high quality models are produced and effective process analysis can be conducted.
• This entails the planning, monitoring and controlling of work with the aim of quality deliverables.
• Provide advice and guidance to staff to enable them to achieve their objectives.
• Attend to delegated staffing matters of the department.
• Manage the coaching and development of staff.
• Ensure succession planning within the area.
• Pursuing effective reaching of diversity targets.
Ad hoc Requests
• Be willing to perform any other reasonable and lawful duties assigned by management.
Core Competencies
• Deciding and Initiating Action
• Relating and Networking
• Applying Expertise and Technology
• Analysing
• Formulating Strategies and Concepts
• Creating and Innovating
• Delivering results and meeting customer expectations
• Entrepreneurial and Commercial Thinking
• Integrity
• Planning
• Issue management and resolution
• Communication
• Committed
• Time management
• Teamwork
• Reliable
• Deciding and Initiating Action
• Relating and Networking
• Applying Expertise and Technology
• Analysing
• Formulating Strategies and Concepts
• Creating and Innovating
• Delivering results and meeting customer expectations
• Entrepreneurial and Commercial Thinking
• Integrity
• Planning
• Issue management and resolution
• Communication
• Committed
• Time management
• Teamwork
• Reliable
Minimum requirements
Qualifications
• Bachelor’s degree in informatics, Engineering, Business Administration, Management, or a related field.
• Postgraduate Qualification recommended
• Lean Six Sigma Green Belt. Black Belt Preferred
• Business Analysis and BPMN 2.0 Certification
• Agile, PMP Certification and/or Prince II
• Lean Six Sigma Green Belt. Black Belt Preferred
• Business Analysis and BPMN 2.0 Certification
• Agile, PMP Certification and/or Prince II
Experience
• Minimum of 6 years' experience applicable to the role (3 years managerial/supervisory experience required)
• Appropriate Computer Systems knowledge (MS Office Suite including MS Visio, and MS Project)
• Experience in best practice analysis methodologies, software and standards
• Experience in process standards
• Experience in BPMN process notation
• Experience in a process/technology tool
• Experience in managing an Enterprise Process Repository
