Secretary: Legal Collections( GL4) - Legal Collections Department
Listing reference: capbw_001404
Listing status: Closed
Apply by: 12 March 2024
Position summary
Industry: Banking
Job category: Others: Administrative Support and Secretarial
Location: Windhoek
Contract: Permanent
EE position: No
Introduction
Responsible for providing administrative support to the Legal Collections Branch.
Job description
KEY PERFORMANCE AREAS (KPAS)
1. Secretarial Duties
1.1 Scheduling of appointments
• Ensure effective and efficient booking of all appointments of the Branch.
• Schedule staff meetings of the Branch and take minutes.
• Assist with typing of other administrative duties in the Branch.
• Ensure effective and efficient booking of all appointments of the Branch.
• Schedule staff meetings of the Branch and take minutes.
• Assist with typing of other administrative duties in the Branch.
1.2 Customer Service
Ensure that all customers internal and external are assisted in a professional, prompt and in a friendly manner.
1.3 Telephonist Etiquette
• Ensure effective and efficient screening of all incoming calls transferring of such calls to relevant staff in a professional and prompt manner.
• Effective and efficient handling of the switchboard.
• Ensure effective and efficient screening of all incoming calls transferring of such calls to relevant staff in a professional and prompt manner.
• Effective and efficient handling of the switchboard.
2. Administrative Duties
2.1 ITC enquiries, reports and listing
• Assist in conducting ITC checks and listing/delistings of defaulting clients from time to time and/or when required.
• Assist Branches regarding listing and delisting of defaulting clients on ITC.
• Assist in conducting ITC checks and listing/delistings of defaulting clients from time to time and/or when required.
• Assist Branches regarding listing and delisting of defaulting clients on ITC.
3. Stationery control
• Responsible for effective and efficient stationery orders and control thereof st all times.
• Ensure effective administration and control of incoming and outgoing mails of the Branch.
• Responsible for effective and efficient stationery orders and control thereof st all times.
• Ensure effective administration and control of incoming and outgoing mails of the Branch.
4. General
• Must be prepared/willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time and correct.
• Must be prepared/willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time and correct.
CORE COMPETENCIES:
• Relating and networking
• Organizing and Executing
• Delivering and meeting customer expectations
• Planning and organizing
• Adapting and Coping
• Adapting and responding to change
• Attention to detail
Minimum requirements
EXPERIENCE/KNOWLEDGE & SKILLS
• 2 – 3 years secretarial experience
QUALIFICATION
• Grade 12 with minimum 25 points
• A certificate in office administration will be an added advantage
• A certificate in office administration will be an added advantage
