Admin Support Clerk (GL4/RB4) - Keetmanshoop Branch
Listing reference: capbw_002068
Listing status: Under Review
Apply by: 6 November 2024
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Keetmanshoop
Contract: Permanent
EE position: Yes
Introduction
Responsible for effective and efficient execution of back-office routine administration.
Job description
KEY PERFORMANCE AREAS (KPAS)
1. Routine Administration
Responsible for effective and efficient execution and control of all back office routine administrative activities in compliance with the Bank’s policies, procedures, rules and regulations
• Cash control
• Reconciliations (trial balance)
• Checking and control daily activities in compliance with The Banks operational manuals and circulars.
Responsible for effective and efficient execution and control of all back office routine administrative activities in compliance with the Bank’s policies, procedures, rules and regulations
• Cash control
• Reconciliations (trial balance)
• Checking and control daily activities in compliance with The Banks operational manuals and circulars.
2. Service Delivery
• Provide excellent and timeous service to relevant internal stakeholders in order to optimize service delivery to external clients.
• Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved
• Capture customer feedback
• Attend and resolve customer queries and complaints timeously
• Attend and resolve customer queries and complaints timeously
• Stationary
3. Operational Risk
Responsible for effective and efficient execution/application of all back office routine administrative activities in compliance with the Bank’s internal processes and procedures, operational manuals and circulars in order to minimize operational risk.
• Maintenance of existing documentation (FIA and data quality).
• Checking of sales documentation and record keeping
• Checking of sales documentation and record keeping
Minimum requirements
QUALIFICATIONS
• Grade 12, with Accounting and Mathematics
• A certificate in Accounting field will be an added advantage.
KNOWLEDGE/EXPERTISE/SKILLS
• Knowledge of retail or commercial Banks products and services
• Preferably one (1) yearsales and administration experience.
• Intermediate level Ms Office Skills (Excel, Word, Outlook, Teams)Good interpersonal skills
• Good planning and organising skills
• Good communication and writting skills
• Attention to detail
BEHAVIOURAL COMPETENCIES
a) Organizing and Executing
• Delivering and meeting customer expectations
• Planning and organizing
b) Adapting and Coping
• Adapting and responding to change
c) Supporting and Cooperating
• Working with people
• Adhering to principles and values
