Assist the Manager of Sales in compiling the annual or quarterly Marketing Plan by gathering and analysing key market intelligence, including:

•    Competitor Analysis: Products, services, pricing, and promotional offerings.
•    Market Share Data: Performance metrics within the targeted sector or region.
•    Client Composition: Segmentation and profiling of existing and potential clients by industry, size, or needs.

•    Launch reactive marketing initiatives in alignment with the Marketing Plan, specifically targeting new business acquisition and client retention through timely, data-driven actions.
•    Actively promote the full portfolio of the Bank’s products and services to dealers and F&I agents who are involved in submitting applications at approved dealerships
•    Take initiative to implement branch-specific marketing activities that drive engagement, secure buy-in, and grow new business. Respond to all leads, branch requests, and incoming calls within 24 hours to maximize conversion opportunities and promote the branch’s services, aiming for a high close rate     
•    Focus on cross-selling efforts that support the broader product suite of the CIG Group, including:
o    Credit life insurance
o    Short-term insurance
o    Other related financial products across all business sectors
•    Attend and actively participate in all marketing and networking events to effectively market branch services and foster strong, long-term relationships with all approved dealers

•    Ensure monthly divisional sales targets are consistently met as per the contracted expectations and performance agreements
•    Ensure monthly divisional Cross-selling targets are consistently met as per the contracted expectations and performance agreements

•    Contribute to the Bank’s strategic growth by ensuring a weighted achievement of the set market share objectives within identified target segments. This includes aligning sales efforts with segmentation strategies and focusing on high-potential areas to expand the Bank’s footprint effectively

•    Responsible for driving the execution of the Marketing Plan by launching proactive marketing actions on own initiative, from time to time, to generate new business opportunities and strengthen the Bank´s market presence

 

•    Ensure all applicable documentation for vehicle and asset finance is received and that this 
             Documentation is completed correctly with the required authorization and signatures
•    Handle clients, dealers and F&Is in a professional manner with accurate information about the branch´s products, service, processes and procedures and limit the number of complaints received.

•    Effectively liaise with customers, dealers, and retail branches to deal with all enquiries and 
             Administrative aspects of the position
•    Maintain strong working relationships with all to facilitate co-operation to benefit all involved 
•    Be available to customers, dealers and staff to answer any reasonable questions and resolve queries or issues in the absence of the Sales Manager
•    Regular visits to assigned retail branches to proactively build a pipeline of referrals from 
             our competitors
•    Effectively manage turnaround times and deliver to expectations

•    Visit assigned dealers and F&I teams weekly to identify operational issues, concerns, or complaints. Provide structured feedback to management to support resolution and strengthen the business relationship
•    Represent the Bank at assigned dealer events, including new vehicle launches, showroom openings, and all Vehicle and Asset Finance (VAF) activations to maintain visibility and strengthen partnerships
•    Develop and sustain credible, trust-based relationships with stakeholders at all levels by applying product knowledge, professionalism, and timely support
•    Complete and submit detailed monthly reports documenting dealer visits, discussions, and outcomes to maintain accountability and visibility of activities 
•    Obtain relevant sales, performance, and application statistics from each assigned dealership on a monthly basis to support analysis and performance tracking 
•    Build and maintain strong relationships with dealers and F&I staff by professionally handling all compliments, concerns, and complaints in a timely and solutions-oriented manner
•    Be readily available to assist, support, and resolve queries or issues raised by assigned dealers, ensuring minimal disruption to operations and maintaining a high level of service 
•    Collect necessary documentation directly from dealers or branches as needed to expedite disbursements, reduce turnaround time, and enhance client and dealer satisfaction

 

•    Ensure all ITC checks are completed and recorded accurately prior to the credit application process
•    Ensure all client applications are correctly completed, verified, and submitted within the shortest possible turnaround time, without compromising accuracy or compliance
•    Communicate clearly with clients to obtain all required documentation for the Credit Application and FIA compliance. Certify all documents, and ensure they are complete before client onboarding.
•    Obtain and review relevant bank statements/reports as part of the daily routine to support and verify creditworthiness in applications
•    Verify that all Financial Intelligence Act (FIA) documents are complete, legible, and submitted with each application. Maintain consistency with regulatory and internal compliance standards
•    Ensure that all Ultimate Beneficial Owner (UBO) compliance documents are collected, certified, and submitted for every application

•    Ensure that all recommendations on credit applications are accurately and thoroughly completed before submission to the Head Office Credit Department
•    Proactively follow up with the Credit Department to obtain timely feedback on application status (approved, declined, or pending), and communicate updates accordingly to stakeholders or clients

•    The person responsible has to ensure that all marketing reports and results, as well as submissions conformed to prescribed procedures or requirements are reported to management on a monthly and ad-hoc basis
•    Submit Monthly and Ad-Hoc Reports to Management by ensuring all marketing reports, performance results, dealer statistics, and application submissions are completed and reported to management on a monthly basis and upon request, in line with prescribed procedures and formats
•    Submit comprehensive Dealer Stats for all assigned dealerships within the first week of each month to support planning, performance tracking, and business development decisions      
•    Represent the Sales Manager in weekly and monthly meetings, reporting on actual performance vs budget, and contribute constructively to action plans and strategies to meet or exceed set targets

•    Ensure full compliance with the Bank’s internal Policies, Procedures, and Operational Manuals in the execution of all sales, marketing, onboarding, and client support activities
•    Ensure Data Accuracy and Quality by maintaining high standards of data integrity and accuracy in all client records, applications, and system inputs, in line with the Bank’s compliance and risk management standards 

•    Comprehensive Product Knowledge. Possess thorough understanding of the Bank’s products and services relevant to this role, enabling effective client and dealer engagement
•    Demonstrate knowledge of key regulations including the Credit Agreements Act, Bank of Namibia rules, and other applicable banking regulations to ensure compliant sales and service delivery
•    Maintain sufficient knowledge of internal systems and procedures required to perform duties efficiently and effectively. Support the on-the-job training of new team members within the branch.
•    Deliver Professional Client and Dealer Service by providing exceptional service with accurate, clear information about the branch’s offerings, aiming to minimize complaints and enhance satisfaction.
•    Effective Communication and Feedback with regular communication with clients and dealers regarding the status of their applications and transactions. Timely confirm approval or decline decisions within agreed timeframes.
•    Comply with all general Human Resources policies and guidelines, contributing to a professional and respectful workplace.

 

•    Assist the Collateral Department with timely and effective follow-up on faulty or missing securities and outstanding documents to ensure all collateral is complete and compliant
•    Assist with co-ordination of feedback in the absence of the Sales Manager 

•    Enforce strict adherence to prescribed procedures for the handling, storage, and safekeeping of all collateral files and securities, ensuring they are securely stored in the designated vault as per Bank policy

 

•    In the absence of the Sales Manager, ensure that all personnel are judiciously assigned to appropriate roles, and that workloads are managed efficiently to minimize errors and unnecessary overtime.
•    Ensure that all team members continue to provide prompt and effective support services to both clients and dealers, maintaining high service quality during the Sales Manager’s absence.

 

•    Actively participate in social and sponsored events as required to support the Bank’s community engagement and corporate social responsibility initiatives.
•    Contribute to reducing operational expenses through efficient and cost-conscious practices.
•    Work to reduce turnaround times across all relevant processes to enhance client and dealer satisfaction.
•    Ensure client and dealer expectations are consistently met, especially regarding contract signing and dealer disbursements

 

•    Contribute actively to continuous growth in the branch’s allocated Advances & Numbers targets, as well as achieving Non-Interest Income Score and Net Interest Income Score objectives.
•    Manage branch expenditure prudently, keeping costs to a minimum without compromising service quality or compliance.

 

•    Willingly perform any reasonable and lawful ad hoc duties as assigned by management
•    Ensure all assigned tasks are completed accurately and within set deadlines
•    Demonstrate flexibility and willingness to work overtime when required to meet business demands.
•    Utilize the Spark Folio platform actively to give and receive recognition within the team

 

•    Abide by and uphold the Bank’s Code of Conduct, demonstrating professionalism, commitment, reliability, confidentiality, brand loyalty, and disciplined behaviour in all public and internal interactions.
•    Proactively propose and/or implement control measures to prevent future losses, contributing to building a robust Risk Nervous System within the branch and the Bank at large