1.     Routine Administration

 1.1       Account Administration

Responsible for the Collection administration process which entails:

o   Monthly payment adjustments

o   Submitting of all new stop orders to Government offices and Regions

o   Processing client requests/adjustments

o   Submitting of monthly deduction list to payroll companies

o   Follow up of no and short payments from companies

o   Refunding of clients

o   Notes on the system regarding adjustments of action taken

o   Bookkeeping of instalments and payments on arrear control sheet

o   Claim of Collateral where necessary and regular follow ups for the proceeds

 1.2 Capturing of monthly loan instalments

Has to ensure that all monthly loan instalments received from the salary offices of clients having bonds under a Housing Scheme are checked for correctness and timeously captured on system.  All changes should immediately be noted and advised

 1.3 Completion of O10’s

Assist collectors with O10 documents to be completed on time with the necessary supportive documentation, motivations and recommendations, with limited comebacks.

 1.4   Reconciliation of office account

Has to ensure that accounts are followed up and reconciled on a daily basis as follow:

o   Batching of payments received from payroll companies

o   Prepare Electronic fund transactions

Key Performance Areas (KPAs)

 2.     Customer Focus

 2.1 Customer Service

Ensure that clients are handled in a professional manner with accurate information, including details about the branch’s products and services.

 3.     Sales Focus

 3.1 Marketing

Responsible to identify cress selling opportunities and refer such opportunities and leads to the correct person, branch or department involved.

 4.     Expertise

 4.1 Knowledge of Products and Services

The person should have adequate knowledge of the products and services that apply to his position.

 4.2 Knowledge of System and Procedure

The person should have sufficient knowledge of the systems and procedures that apply to this position to carry out work effectively.

5.     Conduct

 5.1 Brand loyalty, discipline, attitude and conduct

To ensure this person abides by and upholds the Bank Windhoek “code of conduct” regarding:

o   Conduct

o   Professionalism

o   Commitment

o   Reliability

o   Confidentiality

o   Brand Loyalty

o   Loyalty in general

o   Behaviour in public

o   Discipline, etc

6.     General

 6.1   Other duties

• Must be willing/prepared to do any other reasonable and lawful instruction / task and it should normally be carried out on time and correct

Core Competencies:

• Organised
• Committed
• Energetic and willing
• Time management
• Results orientated
• Customer focused
• Positive attitude towards system and system changes
• Communication both written and orally in English
• Planning and organising skills
• Leadership
• Loyalty
• Teamwork
• Reliability
• Integrity

 Experience/Knowledge & Skills

• Adequate knowledge of Banks products and services and those provided by the competitors
• Adequate Knowledge of systems and procedures
• Computer literacy essential (Word, Excel and PowerPoint)
• Excellent interpersonal relationship skills
• Excellent negotiating skills
• Skill in analysing and evaluating financial information.
• Ability to work well under pressure
• Analytical skills
• Product knowledge
• Willing to travel