Key Performance Areas (KPAs)

1.     Administration

1.1.          Control over remittances of payroll lists to companies

1.2.          Control over collecting of payments from companies

1.3.          Control over capturing of payments received from companies

1.4.          Control over follow-up on non-payments from companies

1.5.          Finalising of weekly/monthly reports.

1.6.          Control over updating of data on the payroll of government employees through administrators of their payroll offices.

1.7.          Control over operating expenses and cost recovery

1.8.          Control over on time forwarding of Stop orders to Government Payroll offices.

1.9.          Liaising with Payroll offices on a daily basis regarding short or non-payments.

1.10.       Control over refunding of over payments and inform companies on time to stop deductions on paid-up accounts.

1.11.       Updating and uploading of Debit Order Authorisations on the system.

1.12.       Daily clearance of Rejected Items from Office account

1.13.       Daily reconciliation of Office account.

2.     Sales Focus

2.1.    Identify selling opportunities and refer such opportunities and leads to the correct person, department or branch involved

3.     Customer Focus

3.1           Provide professional customer service and give correct information to clients

3.2           Good relationship with payroll and HR staff of companies.

4.     Personnel Management

4.1.          Application and utilisation of personnel

4.2.          Personnel training, development and facilitation

4.3.          Evaluation of personnel

5.            Expertise

5.1.          Adequate knowledge of Bank’s products and services and those provided by the competitors

5.2.          Adequate Knowledge of systems and procedures

5.3.          Adequate knowledge the general workflow of all different Mortgage Loans.

6.            Other duties

Willing to perform any other reasonable and lawful duties assigned by the management                                          

Core Competencies:

·        Planning & Organising

·        Interpersonal Sensitivity

·        Insight/understanding

·        Delivering Results and meeting customer expectations

·        Ability to work well under pressure.