1.    ROUTINE ADMINISTRATION
•    Daily management – reconciliation of the centralized ATM Cash Balancing reports and Government Commission GL account
•    Timeously feedback of ATM reconciliation findings to Retail branches and Cash Centers
•    Manage the ATM claims process for the Windhoek Cash Centre

•    Manage the ATM stock and ATM deployment process (BW & Cash Express ATMs)

•    Ensure that the Bulk Printing department is optimally functional and that the printing and e-mailing of all statements are done as per procedure including the registered and return to sender mails

•    Ensure that the Mailroom functions optimally and mail is distributed on time and as per procedure

•    Monitor the Debit Order switching process and find means to increase/create awareness of service

•    Ensure that the Document Management Process is done as per procedure

•    Manage the money equipment fault reporting and monthly money equipment maintenance contract for all Retail branches and Cash Centers

•    Manage the process of faulty safes reporting (Vault/Tellers/ATMs) from Retail branches and Cash Centers
•    Managing risk and minimizing fraud by ensuring that staff complies with Banks rules and procedures in their daily operations
•    Strict efficient control over expenditure budget
•    Accurate cost recovery according to the Banks prescriptions
•    Efficient maintenance of office equipment
•    Timeous preparation and submission of monthly statements with limited customer complaints
•    Timeous preparation and submission of monthly invoices for payments
•    Effective loss control management
•    Continuous planning and implementation of new ideas to ensure cost efficiency and expense management.
•    Ensure that monthly management reports/statistics as well as information on request are submitted/provided on time.
•    Effective management and control of staff to provide excellent customer service

 

2.    CUSTOMER FOCUS
•    To provide a professional telephone service for the department and to ensure the effective handling of incoming and outgoing calls. To proactively and continuously deliver service excellence to customers. 
•    Provide accurate information on the Bank’s products and services

3.    SALES FOCUS
•    Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved.

4.    PEOPLE MANAGEMENT
•    Ensure that the right people are placed in the right positions to reduce workload, overtime and staff turnover.
•    Effectively plan and conduct formal and on the job trainings to ensure that sufficient expertise is available to perform the job.
•    Sufficient knowledge of staff and their duties to do effective evaluation in accordance the Banks guidelines.
•    Correctly follow the directives in respect of personnel administration and ensure that documents are handed in timeously and correctly.
•    Talent identification and development.

5.    EXPERTISE
•    Adequate knowledge of Banks products and services.
•    Adequate knowledge of Banks procedural manuals.

6.    CONDUCT
•    Abide by and uphold the Banks “code of conduct” regarding professionalism, commitment, reliability, confidentiality, brand loyalty, behavior in public discipline, etc

 

7.    GENERAL

•    Must be willing to perform any other reasonable and lawful duties assigned by the    management.

 

CORE COMPETENCIES
•    Deciding and Initiating Action
•    Leading and Supervising
•    Writing and Reporting
•    Planning and Organizing
•    Delivering Results and Meeting Customer Expectations