Senior Teller
Listing reference: capbw_003110
Listing status: Online
Apply by: 16 March 2026
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Swakopmund
Contract: Permanent
EE position: No
Introduction
To provide efficient customer service by attending promptly, courteously and accurately to all clients, carrying out all duties related to the teller function in the Branch.
Job description
Key Performance Areas (KPAs)
1 ADMINISTRATIVE TASKS
1.1 Handling of cash
Responsible for seeing to it that:
1.1.1 sufficient funds are kept at each teller within the approved limits.
1.1.2 advising the centralised cash reserve/treasury of daily, weekly and monthly requirements with a specific view on peak (month end) requirements.
1.1.3 notes, coins and postal orders/bills are handled in accordance with prescribed procedures.
1.1.4 cash takeovers and differences are dealt with in accordance with prescribed procedures (and BSC)
1.1.5 from time to time mixed notes and coins and/or paper clips were transferred to the central cash reserve/treasury in the branch.
1.2 Compliance with transaction procedures
1.2.1 Responsible for ensuring that all debit and credit transactions are handled in accordance with prescribed procedures and that only technical transaction mistakes are identified.
1.2.2 Responsible for obtaining authorisation or approval as necessary.
1.2.3 Ensure that documents are legally correct and that journal entries are dealt with in the correct manner.
1.2.4 Responsible for daily balancing/closing
1.3 Registers
1.3.1 Responsible for updating and completing the teller register on a daily basis.
1.3.2 Ensure that mistakes are not serious and do not affect the balancing of the register.
1.3.3 Ensuring that all tellers are adhering to the daily teller register completion and that differences are reported to the Administrator: Customer Service or the Branch Administrator.
1.3.4 Assessing differences and managing difference as per agreed BSC criteria
1.4 Cost recovery
1.4.1 Responsible for ensuring that the cost recovery guidelines are followed.
2 CUSTOMER FOCUS
2.1 Customer service
2.1.1 Responsible for ensuring that the tellers are friendly and helpful and that they attend to clients without wasting time.
2.1.2 Responsible for ensuring that they deal with enquiries and complaints in a professional manner and that they are correctly referred where necessary.
3 SALES FOCUS
3.1 Marketing
3.1.1 Responsible for responding well when clients request assistance and to refer new business opportunities and leads to the correct person or department involved.
4 PERSONNEL MANAGEMENT
4.1 Personnel application and utilisation
4.1.1 Responsible for ensuring that personnel are judiciously utilised and that the workload is cleared with the minimum mistakes and overtime.
4.1.2 Responsible for utilising personnel fully. Utilisation is indicated by a high work output with existing personnel capacity.
4.2 Personnel training and development
4.2.1 Responsible for planning and conducting formal and on-the-job training effectively so that sufficient expertise is available to deal with the work.
5 GENERAL
5.1 Other duties
5.1.1 Must be prepared /willing to do any other reasonable and lawful instruction/task.
Core Competencies:
• Accuracy
• Customer focus
• Quality Conscious
• Communicating orally
• Interpersonal sensitivity
• Teamwork
• Reliability
• Assertive
• Planning and organising skills
• Resilience
• Friendliness
• Observant
Minimum requirements
Experience/Knowledge & Skills
- Knowledge of the system and processing activities
- Professional image and grooming
- Self-confidence and interpersonal skills
- 2 Years experience in a customer service environment
- Product knowledge
- Procedure manuals of bank
- Passion to work with numbers
- Computer literate (knowledge of Word, Excel)
QUALIFICATION
- Grade 12, Accounting and Mathematics
- A post matric qualification will be an advantage
