KPA (KEY PERFORMANCE AREAS

KEY RESPONSIBILITIES

A) Routine Administration

·        Ensure effective and efficient execution and control of all frontline administrative activities related to Teller in compliance with the Bank’s policies, procedures, rules and regulations.

B) Service Delivery

·        Provide excellent and timeous service in order to optimize client experience and satisfaction.

·        Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved

C) Operational Risk

·        Ensure effective and efficient execution of internal processes and procedures related to Teller in compliance with the Bank’s operational manuals and circulars in order to minimize operational risk.

D) People Management

·        Interface with other colleagues and bank officials to ensure ongoing communication with existing and future customers.

·        Sufficient knowledge of staff and their duties to effectively manage inter-relationship between customers and the employees of the bank.

·        Responsible for coaching junior business banking and/or personal banking staff in all aspects of his/her work.

·        Ensuressteam communication is open and ongoing