KPA (KEY PERFORMANCE AREA

KEY RESPONSIBILITIES

A) Management of Sales

·         Identify potential growth areas for the branch and analyse trends and the

        competitive environment.

·         Assists the Branch Manager in building and reinforcing a sales culture in the

        branch.

·         Ensures effective and efficient management and administration of sales

        activities in the branch.

B) Financial Management

·         Assists the Branch Manager with effectively planning and executing the branch

         sales budget and targets, e.g., driving sales targets, managing dormant

         accounts, etc.

C) Client Relationship Management

·         Responsible for effectively implementing and reporting the Customer

         Relationship Model (CRM) in the branch.

·         Assists the Branch Manager with building and enhancing long-term working

        relationships with internal and external stakeholders and clients.

·         Ensures efficient, professional and accurate client service is provided to clients

       at all time.

D) People Management

·         Provides management and leadership in the branch.

·         Ensures effective workforce planning and people capacity requirements for the department.

·         Overall responsible for performance and talent management in the department.