Administrator: Service Centre

Listing reference: capbw_000045
Listing status: Closed
Apply by: 26 January 2022
Position summary
Industry: Banking
Job category: Banking, Finance, Insurance. Stockbroking
Location: Noordoewer
Contract: Permanent
Remuneration: TBA
EE position: No
Introduction
Responsible for effective management of operational services in the branch
Job description

Key Performance Areas (KPAs)
 
1.   Routine Administration
·        Cash control
·        Reconciliations (trial balance)
·        Checking and control daily activities in compliance with The Banks operational manuals and circulars.
·        Responsible for employee record keeping in the Branch
·        Data quality
 
2.   Service Delivery
·        Attend and resolve customer queries and complaints timeously
·        Queue management
·        Signage
·        Stationary
 
3.   Sales Support
·        Maintenance of existing documentation (FIA and data quality.
·        Checking of sales documentation and record keeping
·        Identify cross-selling opportunities and refer such opportunities to the sales department.
 
4.   People Management
·        Ensure optimization of people capabilities in the branch.
·        Ensure effective implementation of performance and talent management in the branch (reinforce performance culture in the branch)
·        Staff development (training and coaching)
·        Career Management
·        Attend to grievance and disciplinary matters in the Branch

Required Competencies
·        Deciding and Initiating Action
·        Leading and Supervising
·        Analysing
·        Planning and Organising
·        Delivering Results and Meeting Customer Expectations
·        Adapting and Responding to Change
·        Coping with Pressures and Setbacks
·        Achieving Personal Work Goals and Objectives

Minimum requirements

Experience/Knowledge & Skills
·       At least 5 years general banking experience
·        Knowledge of products and services
·        Knowledge of Business and Administration procedures
·        Good leadership skills
·        Knowledge of general operations of the Bank
·        Computer literacy essential (Word, Excel and PowerPoint)
·        Skills in analyzing and evaluating financial information
·        Excellent interpersonal relationship skills
QUALIFICATION
Diploma in Commercial field
Certificate in Banking an advantage

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